Data Privacy Specialist

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Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Job Summary Purpose:

The Data Privacy Specialist will work with various regional teams within the organization and ensure that privacy related requirements are defined, communicated, and implemented. This role will assess the current
situations, identify data privacy risks, and develop policies, processes and manage ongoing privacy compliance. This should be done with utmost integrity, increase transparency, and foster trust by making sure the organization stays on a lawful, ethical, and compliant course.

Responsibilities:

• Develop, and implement data privacy practices in business processes.
• Prepare Record of Processing Activities (RoPA) and Data Privacy Impact Assessments (DPIA for entire ecosystem of personal data and their inter-relations across the ecosystem.
• Implement remedial actions for data privacy compliance.
• Prepare privacy policies, standards, procedures, guidelines and templates and their implementation.
• Assist teams in automating their privacy capabilities and deploy and maintain privacy tools.
• Assist in the assessment of suspected privacy events and breaches.
• Assist external or internal auditors with compliance audits.
• Work as a data privacy point of contact for the regional teams.
• Maintaining privacy compliance records.
• Regular reporting on privacy compliance.

Qualifications:

• Bachelor’s Degree or above in Information Systems, Computer Science, Electronics and Communications, or equivalent disciplines.
• At least 5 years of experience in Data Privacy and Compliance.
• Experience with Record of Processing Activities (RoPA), Data Privacy Impact Assessments (DPIA), and Privacy Risk Assessments.
• Familiar with global privacy laws, regulations, and standards especially data privacy law such as CCPA/CPRA, European GDPR etc.
• Experience of preparing data privacy policies, procedures, and implementation of data privacy solutions.
• Working knowledge with Data Management and Privacy tools, e.g. OneTrust or equivalent.
• Good communication skills.
• Fluency in English.
• Team player, self-starter, and can positively adapt to change.

Whats in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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