Account Manager

WE ARE HIRING AN ACCOUNT MANAGER

Are you ready to join the worlds premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

As a TLC Account Manager (AM) you will be responsible for the management of key clients and their projects. As part of the Account Management team, you will be responsible for managing the delivery, performance and evaluating of campaigns across a wide range of sectors. This includes the management of tech teams, reporting, weekly contact with your clients and being commercially focused. You will need to maintain good knowledge of the industry, and strive for excellence.

You will work alongside other delivery teams, such as our Partnerships and Content Teams, and our Customer Service Teams. You will also support the sales team when required to.

Key responsibilities

• To develop and maintain excellent relationships with client brands, demonstrating a good grasp of your clients industry and competitors, being able to provide a consultative and advisory role to your clients.
• To take ownership and project manage the production and development of campaigns from A-Z, ensuring they are delivered on time, on budget, and in line with customer service agreements. Including any third party requirements.
• To manage and implement project from writing copies, terms & conditions, consumer journey’s and user experience documents when required. Manage production of digital materials
• Produce timing schedules for internal and external parties and ensure they are followed. To anticipate, plan and meet deadlines ensuring you are able to think ahead and diagnose issues.
• Continually liaise with all internal departments - sales, Partnership, customer service, IT and creative
• To understand digital tracking, analytics, and measuring success against set benchmarks, and transforming data into insights.
• To keep on top of technological developments, and keep campaign production within house whenever possible.
• Collecting learnings across campaigns, and using them to maximise business and success in the future.
• Keeping your colleagues updates about the campaign status, and being responsible for delivering success.
• Be financially savvy and in control in all matters relating to spend on your projects by thinking commercially.
• To identify and act to develop further business with existing and new clients; to sell through excellent customer relationship skills.
• Have the ability to provide a consultancy/advisory role to your clients

• Have eye for detail – you will take responsibility for ensuring that all work you are delivering is free from errors and produced to the highest standard. You will help ensure the team around you also delivers this level of attention to detail.

Skills and qualifications

• Project management skills (organization, prioritization, autonomy and pro-activity).
• Power point and Excel knowledge (e.g.: pivot table and vlook formula).
• Technologically focused, and savvy – willing to learn and use new technology.
• Data processing skills.
• Comfortable to speak publicly on conference call and over the phone.
• Excellent communication and interpersonal skills, ability to influence, presentation skills, degree educated or equivalent.
• Commercially focused.
• Confident working independently and collaboratively to deliver objectives.

Personal attributes

• Natural ability to build good working relationships with people globally.
• Motivated, enthusiastic and has a positive attitude to work – thinks solutions rather than problems.
• Confident and has self-belief and takes the initiative to resolve outstanding issues.
• Attention to detail, sense of priorities and organisational skills are essential for this role.
• Proactive, approachable, able to inspire confidence and enthusiasm.
• Creative and innovative thinker, always willing to offer new suggestions and ideas.
• Diplomatic and professional at all times.
• Ability to work well with pressure.
• Ability to motivate teams and drive momentum.

Heres what weve got to offer:

• Dynamic & collaborative team
• Creative work environment
• Career progression and upskilling opportunities
• Weekly Happy Hour
• TLC Wellness
• Global Clients & Team exposure
• TLC Fun Club & Social Calendar (known to include pizza deliveries!)
• TLC Gives Back - Charity partner/off site days.
• The Frankies - Our very own awards/staff recognition event.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you are ready to be part of the TLC Worldwide success story, click to apply today!

We look forward to seeing your application!