F517 - Full Time Customer Service Agent

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered worldwide, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are actively looking to hire a qualified candidate to help growth and improve customer success. The Technical Support position is designed to help new and existing clients with producing seamless and professional customer service.

Your equipment must be:
8GB RAM and Core i3 above or equivalent processor (required)
Stable internet connection - 35 +mbps
Hardware and power – with backups in case of outages
Back up Internet connection is required
Back up device is required

What are the benefits:
Remote (Work from Home) setup
Paid time off (Annual leave) and Sick Leave
Maternity and Paternity Leave
Online/virtual Upskill and Knowledge sharing sessions
Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke, and Café Friyay)
Health Stipend (After 1 year of tenure)

Requirements
Gender: Any
Years of experience: 2 or more in the CS industry
Software/platforms required: Zendesk
Excellent written
Fluency in English. Strong motivation to work remotely.
Can think outside the box and expect possible follow-up questions
Empathetic yet knowing how to deal with difficult customers
Generally tech-savvy and has expertise in addressing billing-related issues.

Responsibilities
Addressing user inquiries through support tickets
Manages technical support and billing issues.

Working conditions
***JOB FIT (Required)***

• Must be available to work days, evenings, weekends, and holidays - as needed - to meet the demands of the department and our customers.
• Must have a personal device (computer/stable internet connection)
• Must have the flexibility to work overtime on short notice - as requested - by the management team.

Employment type

Full-time

Department

Customer Service

Location

Philippines/Metro Manila/Makati