L1 Technical Support

JR-13117: L1 Technical Support I WFO

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, well create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Office
Pampanga/Makati
Morning Shift

RESPONSIBILITIES

• Provide support and troubleshooting for NBN Internet, VOIP, and IPTV issues via Phone, Email, Live Chat
• Monitor outstanding tickets and keep stakeholders informed of progress
• Troubleshoot hardware and application problems at the initial point of contact from the customer
• Take responsibility for actions required to deliver solutions to the customer in a timely manner
• Ensure our existing & new customer base is supported with quality service
• Liaise with Network Carriers and Service Suppliers

QUALIFICATIONS

• Proven ability to manage, prioritize, and take ownership from start to finish of your work
• Good analytical skills
• Understanding of Networking
• Helpdesk/technical troubleshooting experience, preferably within the telecommunications industry.
• Proven Communication Skills
• A team player with a collaborative mindset and a can-do attitude
• Strong time management and organizational skills
• Sound PC knowledge
• Ability to provide timely, efficient, and professional service to customers to ensure client satisfaction

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it’s all about our people, it’s all about you!

• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!

#1TechWorkplace

Job Type: Full-time