• Home
  • Job
  • IT Coordinator - Philippines

IT Coordinator - Philippines

ESP Global Services | Remote | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the ESP Global Services with the position of IT Coordinator - Philippines - ESP Global Services which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Coordinator - Philippines - ESP Global Services below matches your qualifications. Good Luck: D

100% Work from home set up. Customer Engagement lead is responsible for the scheduling and coordination of onsite/campus ESP and partner Desktop Engineers....

  • 2 to 3 years of relevant experience
  • Good oral and written communication skills
  • 100% Work from home set up

Customer Engagement Lead - Philippines

Customer Engagement lead is responsible for the scheduling and coordination of onsite/campus ESP and partner Desktop Engineers. Provide support and assistance to the service delivery managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place.

This is a great opportunity for those working as a project coordinator, resource management, and IT coordinators.

Key Accountabilities
  • Co-ordinate the provision of onsite Desktop Engineer teams across a designated area.
  • Undertake the scheduling management of the onsite/campus remote teams utilising systems to include Excel and/or the workforce management tool.
  • Scheduling Desktop Engineers to ensure sufficient resources are always available, to include all planned and emergency absence.
  • Working with Local Service Providers (partners) along with key stakeholders to ensure backfill Engineer requirements as per contract agreements
  • Ensure that contract specific tasks, including projects and those tasks out of scope can be either fully staffed, partially staffed or not fulfilled internally by the ESP/LSP Desktop Engineers.
  • Manage alongside key stake holders’ escalations and problems that impact on business as usual operations and customer expectations and contracts in place
  • Act as a point of contact for the onsite Desktop Support Engineers to advise on administrative/procedural/system related queries and in addition help to facilitate the resolution of any matters that requires input from other departments.
Skills / Experience Required
  • Excellent verbal and written communication skills (English)
  • At least 2 to 3 years; customer service and administrative experience for role holder to perform fully and effectively in the job
  • High level of proficiency using IT systems preferably workforce management systems · Ability to manage time sensitive matters and resolve issues through to completion.
  • ITIL Foundation (preferred)
  • Desire to increase knowledge on the commercial aspects of Service Management
  • Process driven with the ability to be innovative
  • Self-motivated with a willingness to learn and adapt to any new change or situation · Analytical and methodical in the approach to problem solving
  • Able to quickly digest data, analyse issues, devise and execute action plans as appropriate.
We offer:
  • Competitive Salary Php40,000.00 - Php45,000.00 per month plus benefits. (Depending on experience)
  • Personal and professional development: Unlimited access to professional and personal training.
  • Diversity, inclusion, and belonging: A culture that celebrates the uniqueness of the individual.
About us:
ESP Global Services has been providing round-the-clock IT support worldwide since 1992. We are ITIL-oriented, ISO accredited and committed to exceeding expectations. Join our equal opportunity community, where passion meets service excellence.

Ready to take your IT career to the next level? Connect with us now!

Information :

  • Company : ESP Global Services
  • Position : IT Coordinator - Philippines
  • Location : Remote
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Coordinator - Philippines job info - ESP Global Services Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Coordinator - Philippines job info - ESP Global Services Remote in 30-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 30-05-2024

Recomendations Jobs