HR Service Desk Administrator

Play a key role in ensuring the smooth resolution of HR inquiries across Macquarie’s global employee base. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play?
You will be responsible for providing first level resolution on a range of tasks, including Preboarding, Onboarding, Benefits, Data Management, Performance, Learning, etc. By establishing working relationships with key HR stakeholders, you will ensure assigned cases are responded to within the defined SLAs with a high level of accuracy and customer support as well as re-assign cases to Tier 2, process owner or alternate escalation as appropriate. In addition, you will participate in HR projects and initiatives as required. What you offer

• Relevant experience from an HR Service desk in a shared services or captive industry will be highly regarded but not essential
• Collaborative, team-based work style
• Ability to work autonomously on allocated tasks with the ability to escalate issues clearly and concisely where necessary
• Strong Microsoft Office skills – specifically Outlook, Excel and Word
• High attention to detail with good problem solving and customer service skills
Strong communication skills.

We love hearing from anyone inspired to build a better future with us, if youre excited about the role or working at Macquarie we encourage you to apply. About Corporate Operations Group
In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Other benefits to support your physical, mental and financial wellbeing
• Access a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.