Billing Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Purpose The Billing Specialist is a critical member of the Product Line’s Billing Team whose purpose is to:

• execute a ‘best in class’ billing process for the Product Line leading to positive operational outcomes including minimal WIP and reversals, reduced lockup, increased cashflow and compliance with client SLAs.
• contribute positively to a collaborative team culture.
• undertake their responsibilities with a continuous improvement mindset.

Responsibilities (in tandem with workflow document)

• Add disbursements to final bill
• Check rates are correct consistent with client agreements
• Clean up narrations particularly for compliance with eBilling systems
• Conduct compliance checks using client SLAs
• Develop expertise of the Firm’s billing systems and tools through active participation in training and experimentation
• Email bills to clients
• Email links to pre-bills to billing lawyers
• Flag identified write offs with Partner
• Follow up with fee-earners for their pre-bills
• Gather WIP for pre-bills
• Generate a WIP report to identify the matters that can be billed according to SLAs and email highlighted WIP report to lawyers
• Learn how to manage complex billing arrangements, queries and escalation issues
• Manage reversals
• Notify billing lawyers the Billing Team will prepare draft bills on these matters unless they don’t want that to happen and what’s the reason why
• Participate and contribute to Firm projects as required
• Release, post, prepare posted bill including uploading e-bills to eBilling systems
• Run pre-bills to sense check client and matter type details from matter opening process
• Save emails/bills to FileSite
• Save pre-bills in FileSite
• Set up splits for split bills.
• Work alongside relevant Practice Manager/s to ensure a culture of collaboration within the Product Line support team

Throughout the month

• Generate ‘Bills not dispatched’ report and monitor for exceptions, escalating as necessary
• Managing Chubb appeals process thru Tymetrix (throughout the month)

Attributes

• Demonstrated billing management experience gained in the legal sector (preferable) or within the broader professional services sector.
• Aderant Expert and eBilling experience.
• Analytical and detail oriented.
• An excellent problem solver with great project management and communication skills.
• Sound MS Excel skills.
• Excellent written and oral communication skills.
• Strong service orientation.
• Ability to work independently, take initiative, multi-task and set priorities.
• Ability to establish and maintain productive and respectful working relationships.
• Demonstrated commitment to innovation and efficiency.
• Possesses the personal and professional presence, integrity, business ethics and credibility to represent W+K in a positive manner at all times and positively contribute to W+K values

Join the A-Team and experience the A-Life!

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
Were an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. Were recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, were looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
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