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Customer Experience & Strategy Manager

Globe Telecom, Inc. | Philippines | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Globe Telecom, Inc. with the position of Customer Experience & Strategy Manager - Globe Telecom, Inc. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience & Strategy Manager - Globe Telecom, Inc. below matches your qualifications. Good Luck: D

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we…...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for ensuring the successful formulation and implementation of L2A’s CX strategies through highly synergistic activities, monitoring and reporting. Spearhead the translation of data insights into actionable improvements, ultimately driving customer satisfaction and business growth DUTIES AND RESPONSIBILITIES:
  • Design the end to end L2A journey and mapping
  • Identify and roadmap CX transformation capabilities and represent L2A in Globe and B2B wide CX initiatives
  • Conduct customer journey mapping to identify areas for improvement and opportunities for exceeding expectations
  • Advocate for changes that enhance customer experience, such as streamlining workflows or reducing turnaround times
  • Monitor key performance indicators (KPIs) related to customer experience within the L2A process
  • Identify recurring customer pain points and translate customer feedback into actionable insights to improve the overall L2A experience
  • Analyze customer data to identify trends and patterns not just within the L2A process but even in the bigger market and competition
  • Use data insights to inform future CX strategies and initiatives
REQUIREMENTS:
  • At least 5 years of experience in B2B Customer Management or any customer-facing role is required
  • Proficiency with the following platforms is preferred but not required:
    • Salesforce
    • JIRA
    • Google Sheets / Excel
    • Looker Studio / other Data Viz tools
  • Experience in fast paced / high volume industry is preferred
  • Team lead / Managerial experience is required
  • Bachelor’s Degree in Marketing, Communications, Business Management or any relevant field
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Information :

  • Company : Globe Telecom, Inc.
  • Position : Customer Experience & Strategy Manager
  • Location : Philippines
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience & Strategy Manager job info - Globe Telecom, Inc. Philippines above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience & Strategy Manager job info - Globe Telecom, Inc. Philippines in 02-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 02-07-2024

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