IT Support Specialist

Booth & Partners | Taguig | PH

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As a Remote IT Support Specialist at Peak Design, you will play a critical role in ensuring the uninterrupted operation of our IT systems and providing remote…...

Job Description About the Client:


Peak Design makes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. They design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in their 12+ years of doing business.
They have zero outside investors, crowdfund massively ambitious products, speak their mind on environmental matters, are totally carbon neutral (co-founded Climate Neutral!), are a certified B Corp, and give 1% of their gross revenue to environmental nonprofits through our 1% For The Planet membership.
Role Summary:
As a Remote IT Support Specialist at Peak Design, you will play a critical role in ensuring the uninterrupted operation of their IT systems and providing remote technical assistance. This position offers a unique opportunity to work from anywhere, supporting a diverse team from design CAD engineers, and marketing to sales.
Responsibilities:
  • Provide first-level technical support to end-users via phone, email, helpdesk, or Slack.
  • Diagnose and resolve hardware and software problems for desktops, laptops (mostly Mac), printers, and other peripherals via Remote Desktop.
  • Assist in Install, configure, and troubleshoot software applications, operating systems, and network-related issues.
  • Set up and maintain user accounts, permissions, and passwords within Okta.
  • Collaborate with other members to deploy and upgrade hardware and software systems.
  • Perform routine system maintenance and ensure data backups are conducted regularly.
  • Assist with Cisco/Unifi network and server maintenance tasks as needed.
  • Maintain an accurate inventory of IT equipment and software licenses.
  • Document support processes, solutions, and FAQs for knowledge sharing.

Requirements
  • 2-3 years of experience in an IT services/helpdesk environment
  • Self-motivated, autonomous, and resourceful
  • Strong problem solver
  • Organized, like writing details notes and summaries
  • Clear communicator
  • Customer-focused attitude with a commitment to delivering high-quality support.

Benefits
WHAT WE OFFER:
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Hybrid work setup
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program

Work Experience

1-3 years

Information :

  • Company : Booth & Partners
  • Position : IT Support Specialist
  • Location : Taguig
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Support Specialist job info - Booth & Partners Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Support Specialist job info - Booth & Partners Taguig in 07-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 07-06-2024

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