Admin Assistant

JR-13407: Admin Assistant (WFH)

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, well create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Home
Morning Shift

RESPONSIBILITIES

• Efficiently manage and support the daily work schedule of approximately 12+ production team members and 8 project managers by planning routes to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the database
• Ensure the production planner is maintained and proactively fill appointment gaps due to customer cancellations/rescheduling to maximize capacity planning.
• Act as a liaison between the coordinators and the team they dispatch (project managers/production team) to ensure essential actions are taken for correct job handling
• Manage and supervise vehicle and equipment movement
• Update job tickets as necessary, enter data into the computer system, and maintain logs and records of calls, activities, and other information
• Identify issues/problems/concerns regarding production team and call-center productivity based on continual communication and work with technicians and the call center to inform the department manager if issues/problems/concerns require their attention or action

QUALIFICATIONS

• Team Management: Efficiently manage and support a team of production members and project managers
• Scheduling and Planning: Plan routes and schedules based on various factors like availability, skill sets, customer needs, and geographical location.
• Capacity Planning: Maximize capacity planning by proactively managing appointment gaps
• Communication Skills: Act as a liaison between coordinators and teams to ensure proper job handling
• Supervision: Manage and supervise vehicle and equipment movements
• Data Entry and Record Keeping: Update job tickets, enter data into computer systems, and maintain logs and records
• Problem-Solving: Identify and address issues related to production team and call-center productivity
• Proactive Issue Resolution: Communicate with technicians and the call center to address problems and escalate as necessary
• Database Management: Utilize the latest information in the database for planning and decision-making
• Customer Service: Understand and address customer needs through efficient scheduling and route planning

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it’s all about our people, it’s all about you!

• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!

Job Type: Full-time

Schedule:

• 8 hour shift