Analyst - Credit Debt Collection

Where you fit

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction.

Whats the role

The purpose of the Analyst - Credit Debt Collection is to ensure that customer debts are collected in line with contracted payment terms.

The analyst is responsible for:

• Impacting the organizational cash flow by taking appropriate steps to carry out debt collection activities including escalation process and performing cash allocation activities to ensure timely allocation.

• Responsible for the managing control procedures, such as order blocking and unblocking to ensure risk has been appropriately measured and mitigated.

• Perform dispute initiation and monitoring resolution in accordance with the defined SLA.

• Maintain a good working relationship with various stakeholders such as sales & operations, customers, and customer service center representatives to be able to fulfill and communicate as necessary for the role.

• Support the business in credit solutions such as portfolio or customer reviews, credit line reviews and submitting quarterly provisions.

To fulfill the operational responsibilities fully, the analyst would be communicating with various stakeholders including, but not limited to:

• Business Sales & Operations

• Business leaders

• Finance in the Business and Credit Managers

• Third Party Customers

• Customer Service Center Representatives

The analyst demonstrates:

• Finance and Credit acumen to understand underlying finance implications of the different responsibilities.

• Adept interpersonal and communication skills necessary for performing callouts and other collection efforts to third party customers.

• Collaboration and business communication skills to allow discussion with business on credit related matters.

• Strong problem ability, including attention to detail to be able to provide accurate and timely advise.

The analyst will benefit from:

• High-volume, high-pressure environment to grow operational excellence, critical thinking and decision making in the credit solutions space.

• High level of interaction with customers to grow commerciality, articulation, and stakeholder management.

• risk and value exposure with the different customers, allowing them to grow their risk mindset, risk mitigation and credit solutions approach.

What we need from you:

• Bachelors degree in Finance, Accounting or any related course

• 2-3 solid years of experience in credit and collection

• Amenable to work on night shift, 8:00 PM to 5:00 AM, following US Holidays supporting the North America Portfolio

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.