Process Specialist - Front Office & Client Support

Req ID: 67149
Department: Insto Markets COO
Division: Institutional
Location: Makati City
About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Process Specialist- Front Office and Client Support, you will be primarily responsible for providing Middle office Support to Global Markets by acting as central liaison point for both. You will be a client facing contact for Australia based clients relating to Foreign Exchange and other markets product via phone interactions (inbound/outbound) and email as well as provide internal stakeholder support to the Markets business including Foreign Exchange

Other responsibilities include

Support the growing markets business in Australia and provide additional support to the ANZ Markets business and Clients.
Act as central liaison point for Markets and customers
Providing a positive customer experience when dealing with customer (both internal/external) queries, around all aspects of the markets business from Trade execution to post settlement investigations across Foreign Exchange and other products.
In addition, you will also be expected to

Contribute to fostering a strong collaborative culture and positive team dynamics consistent with the Bank’s Values

Perform investigations of unsettled trades impacting customers and their experience with ANZ

Work with Front Office Support and Operations in other locations/geographies to improve Operations workflows and the accuracy of the Funding forecasts.

Adhering to external customer quality expectations and internal Service Level Agreements.

Take ownership of identifying and sharing ideas on potential process improvements and resolving current issues that impact stakeholders in the Foreign Exchange and other markets business by assisting in current business projects

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours

Role Location: Solaris One Building, 130 Dela Rosa St., Legaspi Village, Makati City
Role schedule: Australian Business hours, Day shifts in PH, Hybrid work set up post training, Weekends Off, AU holidays to be followed
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Foreign Exchange knowledge/experience in dealing with Customer and front office stakeholders is essential.
Payments knowledge, including an understanding of Swift, is essential.
In-depth experience in financial services industry.
Knowledge of reconciliation processes including ledger and statement investigations is highly desirable
Results driven with an attention to detail. Identifies and follows through on areas for improvement
Proficiency in Microsoft Applications is essential.
Mandarin Language capability is an advantage but not required

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We’re proud of the inclusive culture we’re renowned for where 90% of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can “make work, work for them”.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number 67149
Job Posting End Date

02/06/2024, 11.59pm, (Melbourne Australia)