Insights Officer

Job Purpose

The role will be responsible for:

§ Manage, execute, analyze and present tracking and adhoc insightful reports for assigned business partners

§ Manage community engagement for members of online panel, MyAXA Café

§ Scoping out the latest target market, industry and competitor updates and trends that could potentially transform AXA’s business and articulating key implications for the company to consider

§ Ensuring the smooth flow and timely deployment of projects

§ Other research tasks that maybe assigned

Critical Accountabilities

Key Result Areas

Major Activities

Output

Challenges and Risks

Manage assigned tracking study

• Manage quarterly Brand Health or Brand Preference Tracking (BPT) study
• Work with research agency partner who manages set up and deployment of BPT
• Gather supporting information (local media agencies/ partner research agency) to fulfill additional analysis needs of requestor

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  Delivery and cascade of quarterly BPT Report

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  Collaboration with relevant Internal Stakeholders
• Management of partner research agencies

Business partner for Protection and Health, Brand Marketing and Communications, Ecommerce, Distribution and Transformation & Technology departments

• Engage with the assigned stakeholders to ensure research needs are addressed and to help business partners address their business goals
• Manage, execute and analyze assigned adhoc studies (from set up of surveys or facilitating FGD/IDI until report writing/ presentation)

• 
  Completed adhoc reports for assigned business partners and ensure timely and quality output
• Presents and simplifies market research results and analyses that are easily understood by the stakeholders

• 
  Collaboration with relevant Internal Stakeholders
• Management of partner research agencies (if commissioned externally)

MyAXA Café Engagement

• In coordination with MyAXA Café provider, manage and deploy monthly content/ engagement post within community platform
• Manage, deploy and analyze research requests based on MyAXA Café research calendar

• 
  As aligned with MyAXA Café agency partner, monthly content and engagement activities on the community platform
• Completed adhoc researches (deployed using MyAXA Café member responses)

• Collaboration with partner research agency who manages MyAXA Café platform

Market/ Customer/ Competitive scan

• Monitor and track customer and industry activities, trends and development that are relevant to AXA’s overall strategy
• Prepare comprehensive reports with actionable implications for dissemination to relevant stakeholders

• 
  Regular report to be shared across AXA

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  Collaboration with relevant Internal Stakeholders

Key Decisions/Dimensions

Decisions

Quantifiable Data Related to Job

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  Advise/Recommend to internal stakeholders on recommendation from gathered customer insights in assigned tracking studies
• Present to relevant stakeholders on gathered insights and recommendation from assigned adhoc studies

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  Accuracy and on time release of requested reports
• Achievement of research objectives

Your Profile

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  Must have at least 3-4 years of experience in Market Research preferably from the agency side and client side (equivalent position from research agency: Senior Executive)
• Intermediate knowledge on qualitative research methodologies (set up, fieldwork and reporting of IDIs, FGDs)
• Strong analytical skills and communication skills

Relevant Experience

Educational Qualifications

Working with multiple teams with varied research business requirements

Familiarity with online survey collection platforms, market intelligence tools is a plus

Experience in project management is a plus

• Bachelor’s degree in Business, Marketing, Communication Research and other relevant fields

Personal Characteristics/Behaviors

Other Requirements

• 
  Problem-solver
• Accountable, does not shy away from major problems and difficult resolutions
• Empathetic
• Maintains positive disposition
• Open to learning especially of market intelligence/ research tools and platforms (e.g. MyAXA Café, Survey Monkey)
• Comfortable in presenting reports to top management
• Can work in an agile and cross-functional environment who can handle managing multiple projects simultaneously
• Be creative and resourceful – think out of the box and constantly devise ways to improve the dissemination of information and insights
• Must be a self-starter who can work with minimal supervision, but will not hesitate to consult if necessary
• Must be adaptable to constant change and likewise influence positive change in the organization

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  Proficient in MS Office applications
• Good Communication Skills (oral and written)

About AXA
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the countrys strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An. AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector. AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products. AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents. AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines. The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
Please visit www.axa.com.ph/careers for more information.