Policy Service Officer I
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the QBE Insurance Group Limited with the position of Policy Service Officer I - QBE Insurance Group Limited which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Policy Service Officer I - QBE Insurance Group Limited below matches your qualifications. Good Luck: D
Provide customer support in policy processing via email or phone calls & answer customer/agency's question regarding product, process, policy....
Time Type: Full time
Worker Type: Employee
Provide customer support in policy processing via email or phone calls & answer customer/agencys question regarding product, process, policy
Primary Responsibilities
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- 100% Regulatory Compliance to the laws set by Regions Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS)
- 100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure.
- 100% Compliance to security in handling credit cards by using Secure Pause.
- 100% Compliance to Privacy and Confidentiality Agreement.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agencys questions regarding product, process, policy etc.
- Consistently open minded, professional, polished, posed, and positive demeanor
- Provide personalized and quality service to meet the expectations of internal and external customers
- Understand customer needs and goals an actively look for ways to meet them
- agreed upon scripting to ensure customer intention is understood
- Route calls to appropriate end location as per procedures in a timely fashion.
- Answer basic questions about the company for callers who dont need to be transferred to another extension.
- Communicate information in a clear, well-organized, and professional manner.
- Effectively manage premium objection when handling policy renewal of existing customers without risk of negatively impacting QBE brand.
- Provide new quotes to new business customers without risk of negatively impacting QBE brand
Required Education
- Bachelors Degree or equivalent combination of education and work experience
Required Experience
- 0-1 year relevant experience
Preferred Competencies/Skills
- Problem solving skills
- Strong spoken and written English
- Keen to details
- Adaptable to change to a fast-pace environment
- Administration and Organisation Skills
- Ability to multi task
- Analytical and research skills
Preferred Experience
- call center experience within the insurance and/or banking industry; billing experience and increasing level of responsibility
Preferred Knowledge
- Excellent customer service focus
- Proficiency in MS tools
- Basic knowledge on Insurance is preferred
QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know its not just what we do that matters, its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
- Individual Contributor
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Job ID 323994
Information :
- Company : QBE Insurance Group Limited
- Position : Policy Service Officer I
- Location : Manila
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Policy Service Officer I job info - QBE Insurance Group Limited Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Policy Service Officer I job info - QBE Insurance Group Limited Manila in 01-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 01-06-2024
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