Trade Support Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Trade Support Representative Location: Ortigas Reporting to: Team Leader We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. A SNAPSHOT OF YOUR ROLE As a Trade Support Representative, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
What you get to do every day as a Trade Support Representative: Responsible for assisting and resolving concerns of our paying customers over the phone, message center platform and email.

• Cater to a wide range of tasks from as simple as updating an email, to a more complicated task such as having difficult conversations about lead disputes.
• Laise effectively internally with other departments from Manila and Sydney to ensure that customers’ needs are addressed.
• Work mainly from the backend, going through the customer’s application forms and documents sent to determine suitability and affordability.

DUTIES AND RESPONSIBILITIES

• Transfer calls quickly and efficiently.
• Liaise effectively internally with other departments, for example our Sales and Support team, to ensure that customers’ needs are addressed.
• Understand all aspects of the business and products in order to support effectively.
• Reply to inbound customer emails and enquiries with detailed response and action accordingly.
• Handle all requests with due skill and care.

In a nutshell, you have won the day when you make customers happy with your best and excellent service! A BIT ABOUT YOU

• 2 to 3 years of experience in the BPO industry handling calls and emails, or chat.
• Good to excellent comprehension and written English skills.
• Excellent customer service skills

MEASUREMENT OF SUCCESS

• Account Specific Metrics
• Client satisfaction metrics
• Compliance level of company policies

WHY YOULL LOVE WORKING HERE

• Dayshift
• HMO with two free dependents on day 1
• 14th month pay
• Sick Leave credits are convertible to cash
• Paid Birthday Leave
• Competitive Employee Referral Program (ERP)

WHY YOULL LOVE THE CAMPAIGN

• Great Culture! Top three in Australias Best Places to Work for three years in a row (2021–2023)
• Consecutive days off
• Monthly incentives and prizes
• Monthly RnR (Rewards and Recognition)
• Prioritising internal growth and promotion
• Learning and Development program for career growth
• Team building events and activities

WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. Join the A-Team and experience the A-Life!

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
Were an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. Were recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, were looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/ Read More