Seller Operations - Strategy and Projects Specialist

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The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Identify the drivers of key operational issues across different seller types
• Work with sellers to diagnose seller-related operational challenges and develop improvement plans
• Revamp internal Shopee processes that hinder sellers from good operational performance
• Evaluate local and regional policies to address challenges and create new ones where needed
• Create incentives and penalties to best drive improved seller performance
• Design education strategies across multiple seller channels to drive seller behavior
• Assess competitor platform’s operations processes and continuously adapt for Shopee sellers
• Collaborate with regional operations to develop seller management tools for local sellers
• Work with cross functional teams to program manage seller-impacting projects

• Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
• Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
• Able to act upon constructive feedback and handle high stress situations

• Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
• Work with sellers to diagnose seller-related operational challenges and develop improvement plans
• Design education strategies across multiple seller channels to drive seller behavior
• Assess competitor platform’s operations processes and continuously adapt for Shopee sellers