Customer Service Associate
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Allianz Philippines with the position of Customer Service Associate - Allianz Philippines which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Associate - Allianz Philippines below matches your qualifications. Good Luck: D
Operations Purpose of the Role As a Customer Service Associate, you will represent the company by answering queries, providing resolution, facilitating hand…...
Purpose of the Role
As a Customer Service Associate, you will represent the company by answering queries, providing resolution, facilitating hand-offs and conveying relevant updates on customers concerns from various channels within service level standards and in line with the achievement of Department’s goals.
Responsibilities of the Role
- Meets service level standards in handling customer and distributor inquiries and requests across all customer service communication channels.
- Timely handling of customer inquiries based on standard SLA.
- Adherence to prescribed QA/quality standards.
- Compliance to prescribed team and individual reliability standards.
- Case management of concerns received and ensure timely resolution is provided.
- Coordinates with L2 business units in addressing customers’ inquiries and concerns.
- Monitor cases referred to L2 to ensure timely resolution.
- Provide timely update to customers on the resolution/completion of L2 request.
- Facilitate outbound calls as part of client services.
- Conduct business as usual outbound calls such as Welcome Call, RTS curing, Premium ff-up, Customer Satisfaction Survey
- Call clients as requested by other business units for the fulfillment of a business transaction.
- Conduct more complex/specialized outbound call activities on service recovery, business conservation, lead generation.
- Effective management of customer service activities required for the Chinese market.
- Process simple to more complex customer requests/transactions within authority
- Process simple policy-related requests within SLA (including, but not limited to, e-policy re-issuance, contact info update)
- Process simple policy amendment requests within agreed SLA
- Process simple reinstatement and/or claims requests within agreed SLA.
- Responsible in handling all customer concerns/inquiries at any communication channel using Mandarin/Fookien/specified Chinese dialect.
- Participate in user-testing (UAT) activities related to customer service initiatives.
- Act as customer service SME for more junior CSAs/FTCs and company-driven initiatives
- Contribute to activities/projects leading to customer service enhancements.
Requirements for the Role
- Mandarin or Fookien speaking communication skills (Can speak both Mandarin and Fookien, or any other Chinese dialect is an advantage)
- Graduate of any 4-year-course
- Minimum 1 year experience in customer service/call center operations
- Good keyboard skills and impressive telephone etiquette
- Ability to react effectively and calmly during stressful situations
- Ability to maintain customer confidentiality
- Team player and can easily adapt to a large group
- Flexibility to handle other tasks outside regular assignment
- Customer-oriented
- Displays strong decision-making skills
- Exhibits sense of urgency & ownership
- Compliant to project-specific requirements
- Willingness to engage oneself to “ad hoc-related tasks”
- Customer-focused
- Willingness to learn & grow
- Proficient in MS Office applications
- Communication Skills (oral and written)
- Knowledge of products, services and processes
- Analytical skills
- Ability to handle simple to complex transactions
46167 | Customer Services & Claims | Professional | Allianz Philippines | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We, therefore, welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Lets care for tomorrow.
Job Level: Professional Location: PHL: Makati, PH Area of Expertise: Customer Services & Claims Unit: Allianz Philippines Employing Entity: Allianz PNB Life Insurance Inc. Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 46167 Position Cluster: n.a.
Information :
- Company : Allianz Philippines
- Position : Customer Service Associate
- Location : Makati
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Associate job info - Allianz Philippines Makati above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Associate job info - Allianz Philippines Makati in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 25-04-2024
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