CUSTOMER SERVICE REPRESENTATIVE

JR-13333: CUSTOMER SERVICE REPRESENTATIVE | WFO

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, well create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Office
Makati
Morning Shift

RESPONSIBILITIES

• Provide friendly, professional, and prompt customer service via phone, email, chat, and social media channels
• Resolve customer inquiries, complaints, and technical issues related to NBN, mobile, and IPTV services in a timely and efficient manner
• Provide pre-sales guidance to customers about Flips products and services, assisting them with the sign-up process
• Coordinate with relevant departments to troubleshoot and resolve customer issues
• Manage and update customer accounts, ensuring accurate record-keeping
• Escalate complex issues to appropriate departments for resolution
• Stay up-to-date with Flips products, services, promotions, and policies to provide accurate and relevant information to customers
• Maintain a positive and professional attitude when dealing with customers, even in challenging situations
• Provide feedback to improve the customer experience and contribute to team meetings and training sessions

QUALIFICATIONS

• Strong problem-solving skills with the ability to think critically and find solutions through ambiguity to resolve customer issues
• Excellent customer service skills, including patience, empathy, and the ability to de-escalate customer complaints, making customers feel supported
• Ability to multitask and prioritize tasks in a fast-paced environment
• Ability to remain calm and courteous under pressure and navigate tense situation
• Strong communication skills, both verbal and written, with excellent English language proficiency
• Proficient in using computer systems, internet browsers, and basic software applications
• Minimum of 3+ years of experience in a similar role.

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it’s all about our people, it’s all about you!

• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!

Job Type: Full-time