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'Parts Research Representative

CEF Solutions Inc | Remote | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the CEF Solutions Inc with the position of 'Parts Research Representative - CEF Solutions Inc which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information 'Parts Research Representative - CEF Solutions Inc below matches your qualifications. Good Luck: D

ABOUT THE COMPANY: CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations,…...

COMPANY PROFILE: CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: www.CEF.inc JOB SUMMARY: The Parts Research Representative serves as the primary point of contact for dealers and internal employees regarding parts inquiries. These inquiries can range from ETA of ordered parts to collaborating with other departments addressing mis-manufactured parts. Employees will field dealer questions over the phone and through email. This role will also include seasonal projects such as advising on recommended stocking guides and maintaining our excel-based quick refence guide. The Parts Research Representative will work closely with the Dealer Network, Product Support Department, all Warehousing Facilities, Purchasing Department, IT Department, Territory Managers, and internal liaison team. RESPONSIBILITIES:
  • Provide phone support on dealer questions concerning parts ordered
  • Maintenance of Quick Reference Guides and Parts Sales tools
  • Investigate serial breaks with manufacturer liaison
  • Update and maintain accurate parts breakdowns in proprietary parts system DPCS
  • Ensure accurate pricing for all parts in DPCS
  • Collaborate internally to promote dealer satisfaction in parts ordering process
  • Coordinate with inventory team as well as manufacturer engineers on potential manufacturing errors
  • Communicate and record errors found and help work with dealers on a resolution for Damaged/Improper part
  • Assist with generating recommended parts list for new and existing models
  • Communicate with purchasing and logistics department on ETA of parts
  • Diagnosing and advising dealers on parts fitment issues
  • Helping dealers by explaining technical differences between specific parts (Engines, Cylinder Heads, etc.)
  • Coordinating with warehouse teams to expedite high priority parts
QUALIFICATIONS REQUIRED AND PREFERRED:
  • Associate’s degree is required; Bachelor’s degree in mechanical engineering is preferred
  • Minimum of 2 years of work experience in customer service
  • Experience in or knowledge of mechanics, agricultural/machinery industry is preferred
  • Experience with Microsoft Dynamics or CRM is preferred
  • Must be proficient with Microsoft 365 Office – Word, Excel, Outlook, PowerPoint
  • Ability to read technical data sheets and engineering specifications
  • Talent for problem solving and generating unique solutions
  • Experience organizing and executing multiple task/projects in tandem
  • Works well as part of a team
  • Strong research skills

Information :

  • Company : CEF Solutions Inc
  • Position : 'Parts Research Representative
  • Location : Remote
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the 'Parts Research Representative job info - CEF Solutions Inc Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies 'Parts Research Representative job info - CEF Solutions Inc Remote in 17-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 17-05-2024

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