Account Management Administrator

Job Title: Account Management Administrator

Work Set-up: (Remote) Philippines

Company Overview:

We are a well-established company in the healthcare communications space with a company culture that we are very proud of. If you ask us what we are most proud of, it comes down to two things:

1. Our Team Member retention rate is extremely high, and

2. Our client retention rate is even higher (which is a direct result of #1!)

What we do is important. We keep doctors connected to the patients they care for. We do this through a myriad of ways. Our team has been growing significantly over the last several years and Inc magazine recently recognized us as one of the fastest-growing private companies in the US, earning a spot on the prestigious Inc 5000 list.

Position Overview:

We are looking for a qualified person to fill a vital role in our company. This person will be the supportive arm to account management.

A successful candidate will be responsible for managing a variety of administrative tasks to ensure the smooth operation of our accounts department. This role requires strong computer entry skills, organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

You must live within Metro Manila, Philippines to apply.

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) AND FOLLOW U.S. HOLIDAY SCHEDULES

Shift Availability Requirements

Full-Time (appr. 30+ hours per week)

Applicants must demonstrate:

*Proficiency in English, both written and verbal

*Exhibit professionalism

*Be tech-savvy

*Possess a reliable internet connection

*Maintain a quiet, dedicated work environment.

*Administrative and CRM systems experience preferred

Minimum typing of 30 wpm is required and will be tested.

Responsibilities:

Account Maintenance: Managing client relationships takes place in Zoho, our CRM. Maintain accurate and up-to-date detailed client records at all times through computer entry in this system.

Transition Coordinator: Part of the transition team to intake new sales and ensure proper implementation and accuracy to move into account management.

Collaboration: Coordinate with internal Sales and Account Management contacts, as well as Team Leads and subject matter experts to ensure seamless delivery of commitments to clients.

Problem Solving: Address internally communicated concerns and escalations promptly, working with relevant contacts and teams to find solutions.

Relationship Management: Foster positive relationships with internal and external contacts to partner and fulfill client needs.

Administrative Support: Provide administrative support to the account management team, including scheduling meetings, organizing documents, prepare statistics/reporting and presentations.

Qualifications:

1. Proven experience in Account Management Administration, preferably 5 years tract record;

2. Proficient in Microsoft Office Suite, Zoho (our CRM) and other relevant software;

3. Excellent communication and interpersonal abilities;

4. Strong organizational and time-management skills;

5. Ability to work independently and remotely while maintaining a high level of productivity;

6. Flexibility to adapt to changing priorities and deadlines;

7. Discretion and confidentiality in handling sensitive information;

8. High attention to detail and accuracy.

Benefits:

1. Competitive salary

2. Health insurance

3. Allowances

4. Professional development opportunities

5. Friendly and supportive work environment

6. Company provided equipment

Company Core Values:

1. Dependable as the Sun: We are committed to reliability and consistency in our technology solutions, ensuring that medical providers and their patients can depend on us for secure and efficient communication.

2. Make Mama Proud: We take pride in our work and strive to exceed expectations. The Vice President of Technology will lead the team in upholding the highest standards of quality, innovation, and integrity to make both our company and our stakeholders proud.

3. We Play for Each Other: Collaboration and teamwork are at the heart of our culture. The successful candidate will foster an environment where the technology team plays for each other, working together to achieve common goals and overcome challenges.

4. Knock Their Socks Off: We are dedicated to delivering solutions that go above and beyond, leaving a lasting and positive impact. The Vice President of Technology will inspire the team to innovate and "knock the socks off" our clients with exceptional service and cutting-edge technology.

Brand Promise:

1. Connect: We will see the world through the callers eyes, ensuring that our technology solutions foster meaningful connections between medical providers and their patients.

2. Focus: We will find the best path to promote a positive patient experience, maintaining a relentless focus on creating technology solutions that enhance the overall healthcare communication journey.

3. Deliver: We will come through always. The Vice President of Technology will champion a culture of reliability and excellence, ensuring that our technology consistently delivers on its promises and meets the high expectations of our clients and callers.

If you are a proactive professional who thrives in a dynamic environment, we invite you to apply for this exciting opportunity. Join us in contributing to the success of a well-recognized and rapidly expanding business in the medical communications industry.

Apply today!! https://www.ondemandassessment.com/link/index/JB-GX4W6YWFW?u=1062055

Job Type: Full-time

Pay: Php23,500.00 - Php37,500.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Overtime

Experience:

• Administrative: 1 year (Preferred)

Language:

• English (Required)

Location:

• Manila (Required)