Analyst, IT Networking

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is non-negotiable. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Learn:

• SD-WAN and Multi-Cloud secure connections
• Cloud-based firewalls, IDS & IPS
• Enterprise Core Routing & Switch
• Enterprise Wi-Fi & BLE
• Remote Access

Implement:

• Products – Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5
• Cloud Platforms: Cloud (IaaS) platforms AWS and Microsoft Azure.
• Understanding of cloud networking concepts and services is important.

Automation:

• Experience with network automation tools and Infrastructure as code development and deployment.
• Proficiency with Python and automation tools such as Ansible, Terraform.
• Familiarity with DevOps practices and tools like Git, Docker, and Kubernetes is beneficial for integrating network automation into broader IT operations.

Operational Support:

• Participate 24x7 scheduled On-call rotation
• Handle trouble ticket escalations from Service Desk, other IT teams or Business Units
• Drive escalations to resolution with technologies vendors
• Own Root Cause Analysis and Long-Term Fix

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – you are readily able to manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence, you’re able to quickly develop trusted connections and get work done through others.

The Must Haves:

• B.S. degree computer science, related degree or relevant experience
• 3 - 6 years concentrated experience in the area of IT Network Infrastructure
• Experience with network automation tools and Infrastructure as code development and deployment.
• Proficiency with Python and automation tools such as Ansible, Terraform

Asset :

• Any certification in automation, DevOps
• Experience with tools like Git, Docker, and Kubernetes