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Customer Experience Associate II

Conduent Business Services Philippines, Inc. | Pasay | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Conduent Business Services Philippines, Inc. with the position of Customer Experience Associate II - Conduent Business Services Philippines, Inc. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Associate II - Conduent Business Services Philippines, Inc. below matches your qualifications. Good Luck: D

Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures....

Job Track Description:
  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.
Functional Knowledge
  • Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
  • Supports the achievement of company goals by integrating teams for the best outcome.
Impact
  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
  • Has no supervisory responsibilities.
  • Manages own workload.
Problem Solving
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
  • Exchanges information and ideas effectively.
Responsibility Statements
  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Information :

  • Company : Conduent Business Services Philippines, Inc.
  • Position : Customer Experience Associate II
  • Location : Pasay
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Associate II job info - Conduent Business Services Philippines, Inc. Pasay above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Associate II job info - Conduent Business Services Philippines, Inc. Pasay in 06-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 06-06-2024

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