Specialist - Business Support

Key Responsibilities:

• Dashboard and Report Development: Design and develop intuitive and efficient BI dashboards and reports using QlikSenses, tailored to the needs of the business.
• Data Handling and Modelling: Excel in data transformations and data modelling processes, ensuring data integrity and usability for BI applications.
• Performance Optimization: Conduct performance tuning of existing QlikSense applications, applying best practices to enhance dashboard/report functionality and efficiency.
• Advanced QlikSense Features: Utilize advanced QlikSense capabilities such as Mashups and Extensions to create sophisticated and interactive BI solutions.
• Web Development Integration: Apply skills in web development (HTML, CSS, JavaScript) in conjunction with QlikSense reporting to create integrated and cohesive BI tools.
• Handling Large Datasets: Employ techniques like ODAG (On-Demand App Generation) and Dynamic Views to manage and report on large datasets effectively.
• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
• Contribute as a subject matter expert in problem-solving and process improvement.
• Collaborate with business partners to enhance processes and identify best practices.
• Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control.

Required Skills/Abilities:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 to 5 years of experience in a similar role focusing on QlikSense development.
• Proven expertise in QlikSense dashboard/report development and optimization with a minimum of 2+ years of relevant experience
• Strong skills in data modelling, transformation, and visualization.
• Experience with QlikSense Mashups, Extensions, ODAG, and Dynamic Views.
• Knowledge of web development technologies (HTML, CSS, JavaScript) as related to BI reporting.
• Exposure to working with Enterprise Resource Platforms (ERPs) -
• High level of customer centricity