Collections Specialist

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

http://forms.gle/UwbRCBTnF6WVuuRP8

Rate: 6/hr, and earn 60,000 PHP +/month

Schedule:

Monday - Friday: Start Time at 9:00 am CT

Collections Specialist (Work From Home)

Qualifications:

• Strong communication skills — able to confidently handle difficult conversations with professionalism and empathy.
• Experience in collections, account management, customer service, or sales — especially in high-volume outbound calling environments.
• Ability to negotiate and influence — skilled at persuading customers to make payments and renew subscriptions without being aggressive.
• Comfortable working with KPIs and targets — accustomed to metrics like call volume, dollars collected, and reactivation rates.
• Basic financial understanding — able to explain billing issues, payment terms, and account balances clearly to customers.
• CRM and collections software experience — familiarity with tools like Salesforce, Zendesk, or a billing system.
• Problem-solving skills — able to quickly identify issues and offer workable solutions to customers.
• Persistence and resilience — can stay positive and motivated despite objections, rejections, or tough conversations.
• Attention to detail — ensures all customer interactions, payment promises, and outcomes are accurately recorded.
• High integrity and professionalism — treats all customers fairly and complies with company policies and relevant collections regulations.

Responsibilities:

• Conduct outbound calls and emails to customers with past-due accounts to secure payment and resolve outstanding balances.
• Engage with customers to understand reasons for non-payment and work toward a positive resolution.
• Promote product value and encourage customers to re-subscribe or continue their service during collection interactions.
• Maintain accurate records of all customer communications, payment agreements, and account updates.
• Collaborate with internal teams (e.g., Customer Success, RevOps) to address customer concerns and facilitate account recovery.
• Meet or exceed monthly targets for collections, customer retention, and reactivation.
• Provide exceptional customer service while balancing firm collection efforts with a respectful, solutions-oriented approach.

Job Type: Full-time

Pay: Php336.70 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: Remote

Information :

• Company : Thrive Technologies Inc.
• Position : Collections Specialist
• Location : Work from Home
• Country : PH