Customer Growth Retention Manager

Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile - from entry-level to seasoned pro. Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team. As a Customer Growth Retention Manager, you will be a key member of our Customer Growth Team, responsible for supporting a portfolio of customers to drive retention and expansion. You will work closely with the Customer Growth Account Managers to ensure they have all the operational support on accounts to create accurate renewal, upsell and down sell quotes for our Enterprise customers. Key Responsibilities

• Work directly with internal partners (CGAMs) to facilitate quote creation, on time for your assigned customers.
• Prepare and manage renewal quotes, collaborating with Deal Desk, Legal and Finance teams as needed.
• Making sure all pricing is correct before issuing quotes for download, for CGAMs.
• Proactively monitoring quoting, making sure we are offering Multiyear renewals, creative comparisons for our customers.
• Consistently meeting or exceeding monthly renewal targets, always improving our on-time renewal rate.
• Understand all corporate legal and pricing initiatives and how they impact our quotes.
• Managing a system or process for regular data updates and providing training on data management best practices to maintain the accuracy and completeness of the contact data.

Job Requirements:

• 3-5 years of experience in customer renewals Public Sector or Renewals experience, account management, or revenue operations within a SaaS company or similar background.
• Strong business and commercial acumen, with experience in pricing, contracts, and IT operations best practices.
• Proven ability to build relationships and collaborate with internal teams (Sales, Deal Desk, Legal, Finance) and customers.
• Excellent communication skills (verbal and written) in English; additional languages are a plus.
• Team player, working aligned with internal departments, forming relationships and working on the same end goal.
• Experience working with executive-level stakeholders, influencing decisions, and managing customer expectations.
• Proactive, results-driven, and self-motivated, with the ability to work independently in a fast-paced environment.
• Comfortable in high-growth and global organizations, adapting to changing priorities.
• Strong analytical and problem-solving skills, with experience in data management and reporting.

OUR CORE VALUES Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why Youll Love Working at Tricentis:

• Market competitive salary + success-oriented bonus.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement
• Work with the market leader in model-based automation testing.
• Supportive and engaged leadership team.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
• Were a global company!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Information :

• Company : Tricentis
• Position : Customer Growth Retention Manager
• Location : Manila
• Country : PH