Customer Support Representative (Remote in Philippines)

Please submit your CV in English

Global SaaS Company | $28M Series B Investment Personalized 1:1 Coaching | Vibrant International Team Work 100% Remote or Hybrid from Barcelona office Work Shift: divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 9:00PM-9:30AM CET

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalks AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams communication where every professional can engage in more productive and meaningful conversations.

Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team, youll be the hero clients rely on for swift and insightful answers about CloudTalks cutting-edge platform.

If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if youre new to the field; well give you all the tools and support you need to succeed.

• Product: Be part of building the worlds #1 AI business communication platform!
• Growth: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.
• Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk!
• International Exposure: Work with customers and tech companies across Europe, Asia, and the Americas.

At CloudTalk, we value a growth mindset and a passion for learning. Were seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology, especially if youre excited to dive deeper into technical knowledge and skills.

Youre adaptable, resilient, and thrive in a fast-paced environment. If youre a team player who loves collaborating, sharing ideas, and continuously improving, youll fit right in!

• Provide top-tier technical support via chat and email to both new and existing customers.
• Build and maintain lasting customer relationships.
• Work with a diverse, international client base spanning multiple industries and regions.
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

• Languages: English fluent
• Work Shift: willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 9:00PM-9:30AM CET)
• Team Player: Youre ready to support your teammates and contribute to a positive work environment.
• Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry.
• Self-Starter: You take ownership of your tasks and work with minimal supervision.
• Learning Mindset: Youre eager to continuously grow your skills and knowledge.

Growth: 1-1 Coaching sessions with our resident communications advisor Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off ️ Volunteering Days Home office budget MacBook for work

• ️Fitness Allowance

Connectedness: Referral bonuses Virtual & physical team buildings Company merchandise

• 30min introductory interview
• Interview with the Hiring team
• Culture-call

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalks legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

Information :

• Company : Cloudtalk
• Position : Customer Support Representative (Remote in Philippines)
• Location : Remote
• Country : PH