Quality Assurance Manager (Software Testing)

The QE Manager (Software Test Manager) plays a critical role in ensuring that software applications meet high-quality standards before release. This role is ideal for professionals with strong leadership skills, extensive experience in testing and QA, and a passion for driving continuous improvement in software quality.

•  Define the scope, approach, resources and schedule for the testing activities across multiple projects.  

• Develop test plans, test strategy etc. and create necessary documentation in alignment with project goals.

• Help build Client relationships by effective communication, timely escalations and being on top of end-to-end QA delivery lifecycle.

• Carry out estimations, pricing, staffing, and SOW creation for projects.

• Foster open communication between team members, stakeholders, and other delivery team members.

• Maintain RAID logs across projects and communicate effectively and timely with stakeholders, on all issues at hand.

• Create metrics trends, quality health report, and status reports to help with reporting across projects · Review all test artifacts created by teams, manage peer review process, and ensure all best practices are adhered to.

• Implement testing best practices and methodologies.

• Document & implement new tools & techniques for QA process improvements focused on reusability & standardization.

• Set clear objectives, delegate tasks, and manage the day-to-day operations of the QA team(s) across single or multiple projects.

• Oversee the defect lifecycle, ensuring that defects are properly logged, prioritized, and resolved in collaboration with the test lead, Client and development team. · Incorporate the lessons learnt from past projects to improve the future testing strategy.

• Evaluate and procure testing tools, software licenses, and necessary infrastructure for projects, as needed.

• Mentor and upskill team members with the latest industry technologies, certifications, and soft skills.

• Conduct interviews for external and internal hiring & help with bench reserve management.

• Conduct audits on QA documentation for projects to adhere to delivery excellence standards · Able to work in an environment with shifting priorities and multiple competing demands.

• Conduct walkthroughs, defect triage and manage client-facing activities from QAs side.

• Carry out performance management for all reportees.

Mandatory skills/experience

• Solid experience as a people manager leading teams with 5+ members 

• Several years of experience as a QA Lead, leading manual & automation teams

• Test Planning, Requirement Analysis, Design & Execution

• People management & team leadership

• Manual testing for UI, API

• Defect life cycle understanding

• Proficiency in QA Agile delivery

• Strong knowledge of Agile/Scrum methodologies and tools (e.g., JIRA, Confluence, or Azure DevOps)

Preferred  

• Understanding of Cloud technologies like Azure, AWS or Google cloud

• API & Mobile Testing experience

• Travel & Hospitality industry experience

• Project Management Certification and Training e.g. PMP, Agile Certifications

• ISTQB or any QA Certifications 

Information :

• Company : RCG Global Services
• Position : Quality Assurance Manager (Software Testing)
• Location : Makati City, Metro Manila
• Country : PH