Team Leader General Ledger Blended Wfh

Duty 1: Functional Expertise - Acts as 2nd level back-up to the specialist. - Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone/independently. - Escalates, investigates and recommends resolution on Aged Intercompany Receivables to POCs and Regional accountants. - Performs review of the Intercompany receivable open invoices and other Intercompany reports. - Respond to queries from the Auditor and proposed adjustments affecting Profit and Loss. - Deletion/Write off minor amounts. - Reconciles the ending balances in the JDE 0973 account between the hubs and the sales office. - Investigates and recommends resolution for the differences in the balances between the sales company and hub. - Investigates and recommends resolution for the differences in the balances between the JDE (0973) against Oracle (12606005) account. - Obtain confirmation of balances for sites that are out-of-scope. Duty 2: Customer Satisfaction - Generates reports based on team deliverables and present to management and counterparts - Escalates specific issues and provides recommendation to customers to address them - Assists direct reports in resolution of escalations on the area of specific support - Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools - Schedules, coordinates and facilitates customer communication - Works closely with counterparts/POCs to identify loopholes and process gaps - Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles ad hoc tasks to support the objectives of the management - Participates in business conference calls Duty 3: Internal Operations Management - Ensures the Service Level Agreements are on target. - Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business. - Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity) - Submits period reports on metrics/KPIs/Dashboards to determine performance against the SLAs of the team. - Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit. - Monitors schedules of employees to ensure proper shift coverage - Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects - Implements policies on the filing, documenting and approval of time and attendance administration - Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope Duty 4: Staff Management and Development - Evaluates individual performance and conducts performance discussions to keep everyone on track - Performs regular coaching to enhance the performance of staff and encourage participation in decision making. - Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines. - Determines employees capabilities and improvement areas - Identifies functional /behavioral training & development needs of employees to support team goals and objectives - Completes individual development plans of employees based on the company guidelines and implements agreed training/ development activities - Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement - Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process Duty 5: Internal Communication - Understands and seeks critical information and data needed by the team - Communicates policies, programs and decisions that affect employees - Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others - Conducts team meetings to address issues and concerns, escalations, improve processes and others - Collaborates and networks with other leads to complete assigned projects and programs - Keeps management informed and updated on matters affecting their team morale and performance. **Requirements**: **Education**: Bachelors Degree in Accountancy or any Accounting related courses Job Related Experience: 6 years working experience, 4 years of which should be in accounts receivable and general accounting including cash allocation and account reconciliation, payroll and other HR related accounting requirements. Moving from individual contributor to leading a team. Specific Knowledge: - Demonstrated systems and process knowledge **Skills**: - Above average communication skills (oral & written) and excellent telephone skills - People and results-oriented - Experien

Information :

• Company : Emerson Automation
• Position : Team Leader General Ledger Blended Wfh
• Location : Quezon City, Metro Manila
• Country : PH