Technical Support Administrator

A Technical Support Associate with admin responsibilities plays a dual role — providing frontline assistance for technical issues while also supporting internal operations through organized administrative tasks. This hybrid role requires strong problem-solving skills, a customer-first mindset, and attention to detail.

• Respond to technical inquiries via phone, email, or chat, offering effective and timely solutions

• Troubleshoot basic software, hardware, and connectivity issues

• Log and manage support tickets using internal systems (e.g., Zendesk, Jira, Freshdesk)

• Maintain accurate records of client interactions and technical issues

• Provide administrative support including documentation updates, scheduling, and reporting

• Assist with user account management, system access, and internal tool setup

• Monitor issue trends and escalate recurring problems to the IT or engineering teams

• Help onboard new employees with basic tech setup and system orientation

• Strong communication and customer service skills

• Familiarity with helpdesk systems and basic troubleshooting practices

• Proficient in MS Office, Google Workspace, or similar tools

• Organized, with good multitasking and time management skills

• Ability to work independently and collaboratively

Why Join AspiraGlobal?At AspiraGlobal, we empower businesses to scale by providing exceptional talent solutions. As part of our team, youll work in a dynamic, innovation-driven environment where collaboration and growth are key. Youll have opportunities for mentorship, professional development, and a real impact on the businesses we support. Together, we solve problems, drive progress, and create meaningful change.

Information :

• Company : AspiraGlobal
• Position : Technical Support Administrator
• Location : Cebu City, Central Visayas
• Country : PH