Trainer (BPO)

Key Responsibilities:

• Facilitate onboarding and product training for new hires across various accounts.
• Develop, update, and maintain training materials, modules, and documentation.
• Conduct regular refresher and upskilling sessions for existing staff to enhance service quality and performance.
• Collaborate with operations, quality, and HR teams to identify training needs and skill gaps.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Provide coaching and support to trainees during nesting or transition to production.
• Monitor and report training progress and outcomes to stakeholders.
• Stay updated on client-specific requirements, BPO trends, and best practices in training and development.

Qualifications:

• Bachelors degree in Education, Communication, Business Administration, or a related field.
• At least 6 months of experience in a training role within the BPO industry.
• Excellent facilitation, communication, and interpersonal skills.
• Strong presentation and public speaking abilities.
• Proficiency in creating training materials and using digital training platforms.
• Analytical skills to measure training effectiveness and drive continuous improvement.
• Willingness to work on shifting schedules and adapt to various account demands.

Job Type: Full-time

Pay: Php25,000.00 - Php35,000.00 per month

Schedule:

• 8 hour shift

Application Question(s):

• How much is your asking salary?
• If selected, when is your earliest possible start date?

Work Location: In person

Information :

• Company : ASTI Business Services Inc.
• Position : Trainer (BPO)
• Location : Quezon City
• Country : PH