Zendesk Administrator

What will you be doing? The People Operations and Technology team is a part of the People@Nasdaq Team, a cohesive and highly collaborative group working together to make Nasdaq an amazing place to work. The team drives to redesign the HR processes and tools to provide an innovative and seamless experience to our employees around the world. As a Zendesk Administrator, you will ensure the efficiency of service center operations, technology, and transaction processes. Besides that, you will also establish standards and procedures for handling employee questions, transactions and administration of human resource programs using technology tools and platforms.

• Collaborate, administer, and configure Zendesk to meet the needs of the People Services Team and employees.
• Fulfilling various ad hoc needs for Service Technology team subject to a pre-defined service level agreement.
• Delivery of data analysis from a variety of sources with a strong emphasis on providing actionable insights.
• Maintaining documents detailing technology processes.
• Ensuring that data is accurate and presented in a clear, concise, and business-relevant manner to key stakeholders.
• Documenting and conducting periodic internal reviews or audits to ensure compliance procedures are followed.
• Troubleshoot and resolve any Zendesk-related issues, disruptions, or downtimes.
• Ensuring technology tools and platforms are working as expected.
• Assisting with the development of scalable solutions using available technologies.
• Producing work following set quality standards to achieve satisfactory quality and consistency.
• Continuously drive operational excellence.

Who are we looking for?

• A degree qualified in Business/Human Resources or related discipline.
• At least 2 years of relevant experience
• Experience in Zendesk administration and configuration is preferred.
• A keen eye for detail and a good problem solver with great interpersonal skills
• Strong communication skills and the ability to think outside of the box.
• The initiative to learn and to be comfortable working with minimum supervision.
• Proficiency in Microsoft Office applications
• Flexibility to work on some PH holidays based on business need.

What will it be like working here? Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. What do we offer you? This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (2 in office days per week). You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create. In return, you will receive a competitive salary package, HMO coverage for you and your dependents, annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness and more. What happens now? If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members will be in touch. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.