Front Desk Officer

Date: 28 May 2024 Location: Manila, PH Job ID: 2831 School: Nord Anglia International School Manila Company: Nord Anglia Education
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Location: Nord Anglia International School Manila, NCR Philippines
We’re looking to recruit an outstanding Front Desk Officer to join our Manila school, a Nord Anglia Education school.
JOB PURPOSE
As a vital member of our Administration team, youll serve as the Schools initial point of contact, warmly welcoming visitors and efficiently handling phone and email inquiries. Your role involves promptly taking necessary actions and providing helpful responses. Youll also play a key role in overseeing School Transportation Services and supporting various office duties, particularly in the Admissions process.
KEY RESULT AREA
Front Desk Responsibilities:

• Provide efficient, professional, and friendly reception services for the school, handling telephone, email, and face-to-face inquiries from parents, pupils, and customers.
• Welcome and assist all visitors, maintaining high levels of customer service.
• Manage daily student registration and attendance records.
• Provide customer service and initial information about the school when Admissions Team Members are unavailable.
• Monitor visitor access and maintain security awareness. Inform the person the visitor has come to meet and arrange for the guard to escort them.
• Update display boards/TV ads in the Reception area.
• Liaise with class teachers and support staff on school events.

Administrative Responsibilities:

• Provide administrative support, such as photocopying, word processing, ordering supplies, mailing, and courier services.
• File and retrieve school documents, records, and reports.
• Manage transportation and accommodation arrangements for staff, students, and guests (including flights and hotel).

School Transportation Responsibilities:

• Ensure efficient day-to-day school transportation operations while observing health and safety standards.
• Provide information regarding School Transportation Services inquiries.
• Liaise with the Lead Bus Driver/Transport Provider for concerns regarding transportation services.
• Communicate with parents/guardians, transportation personnel, school administrators, teachers, and other district departments about school bus-related concerns.
• Collaborate with the Operations Manager in reviewing the School Transportation Services Policy at least once per academic year.
• Ensure that all bus personnel are properly oriented with the School’s policies.

PERSONAL SPECIFICATIONS

• Bachelor’s Degree
• Customer Service training
• Experience in an Admin/ Customer Service role with demonstrated success
• Experience of having worked within a service delivery sector, education sector is desirable
• Evidence of relevant or similar roles
• Understanding of and the ability to build strong customer advocacy and repeat client loyalty and retention
• Excellent communication skills, both written and verbal, with a strong telephone manner. Ability to interact effectively with individuals from diverse cultures and nationalities.
• Excellent analytical skills – with the passion and drive to demonstrate and quantify success.
• Results orientated with the ability to consistently map efforts against identified KPIs.
• Excellent time management skills and flexibility in dealing with multi-functional tasks.
• Good ICT Skills
• Problem solving and critical thinking ability
• You’d like to work in a purpose-led sector.

ABOUT THE SCHOOL: Nord Anglia International School Manila (NAISM) is one of the leading international schools in the Philippines offering contemporary British international education to students from Pre-Nursery through to Secondary.
Our school values developing the whole child- academically, pastorally and socially with the principles of Positive Education underpinning our approach. With the child at the centre of our decision making we believe that we are best-placed to offer an outstanding education for all students in our care.
NAISM is a member of Nord Anglia Education offering numerous opportunities for professional growth. Through our evidence-based Professional Learning Pathways we are at the forefront of new thinking in the classroom, ensuring that our teachers have all the tools to provide for outstanding teaching and learning.
SELECTION PROCESS: There will be three stages of interview, including a panel interview.
TO APPLY:
Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a CV and at least 3 professional references that we could contact.
At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender, or culture.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Please note, only shortlisted candidates will be contacted.