Deduction Analyst

Work Setup: Fully Remote

Location: Makati, Metro Manila, Philippines

Summary:

The Global Deduction Analyst manages global accounts with prompt, accurate and timely resolution of deductions that directly affect The Hershey Company’s investment in receivable assets. Analyst will work closely with Sales, Brokers, Finance Managers, Customer Service Disbursements, Global Partners, Internal and External Auditors and well as Third-party auditors, as well as Customers through their Buyers, Suppliers, Category Managers, Accounts Payable, Controllers.

Major Duties/Responsibilities:

• Researching & Resolving Deductions (70%)
  • Analysis, authorization, and clearance of all customer deduction types.
  • Deduction analysis requires a deep understanding of the Key Customer account and programs, as well as systems/applications (High Radius, S/4, AFO etc.) to determine validity.
  • Communication at all levels within the organization is essential.
  • Authorized deductions are cleared, and unauthorized deductions are coded and processed in alignment with internal guidance.
  • Adherence to a strong system of internal controls is critical.

• Collection of Invalid Deductions (10%)
  • Reach out to customers/CSE’s that have invalid deductions, add information to portals, send spreadsheets or HRAD correspondence to collect.
  • Follow up and update information in deduction details – action code, comments.

• Special Projects/Requests (5%)
  • Analyzing deduction activities and troubleshooting issues.
  • Continuous process improvement projects and any other special projects necessary to improve the design and efficiency of the deduction processing center for the US and Canada.

• Efficiency Recognition (5%)
  • Constantly review processes and work to streamline by automating with RPA, dashboards, or elimination.

• Prepare and Manage Process Documents (5%)

• Training & Learning (5%)

Minimum Education and Experience Requirements:

Education: Bachelor’s Degree required, in Accounting, Finance, Business Administration or equivalent

Experience:

• Must have at least 3 years of deduction/dispute specific experience
• Must have a strong understanding of all company policies and procedures
• Experience with SAP S/4, High Radius & AFO are highly preferred
• Experience with Microsoft Office including SharePoint, Outlook, Excel, Word and PowerPoint
• Adhere to strong internal controls
• Analytical with strong attention to detail and reasoning ability
• Think outside the box while making sound decisions
• Advance skills to run queries and ability to manage and work proficiently with large sets of data
• Strong verbal and written interpersonal skills, with demonstrated ability to work with and communicate at all levels
• Knowledge of product lines, promotions, price schedules, sales hierarchy, etc.
• Amenable to a night shift schedule from 8:00 pm to 5:00 am

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