Customer Care Consultant

We offer offshoring services to Australian businesses, using only the best talent in the Philippines that will allow companies to achieve short & long term goals by taking away daily tasks that will in turn allow them to focus on their core competencies.
Our client is a private medical company specializing in womens health, providing first class health care to patients in Australia. They are a progressive organization who takes pride in encouraging career progression and the use of new technologies. You will be working with a supportive and collaborative team that offers a dynamic environment where you can contribute to the well-being of the patients while pursuing your professional growth and making a positive impact on peoples lives.

Primary Objective: To deliver exceptional patient care and customer service to new and existing patients in a polite, caring and professional manner. To adhere to all protocols and procedures for a positive outcome and the retention of patients. To achieve set performance standards and activities.

Key Responsibilities:
Point of contact to assist patient inquiries and concerns via call, email and SMS

Understand the patient needs and requirements

Assist new and existing patients with booking appointments, coordinating medication dispensing, and all other inquiries

Action and complete customer care list as directed by Patient Care Manager and Team Leader

Respond to daily emails to staff and patients

Assist other departments and perform Ad Hoc tasks as needed
At least 3 years of work experience in a customer service role in a BPO setting

Excellent verbal and written communication skills

Proficient with Microsoft Office Applications and easily adapts to learning new systems

Strong organizational skills, time management skills and has high attention to details

Able to multi-task and work under pressure

Problem solver and solutions driven with a proactive approach

Self-starter who shows initiative and has a strong sense of confidentiality and ethical behavior

Has a high level of professionalism and customer-orientation

Can work independently and with a team

Knowledge and background in the healthcare industry is an advantage