Service Delivery Consultant (SRE/Azure)

Service Delivery Consultant (SRE/Azure) Who we are: SimCorp offers an award-winning integrated investment management platform. Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we support clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers. As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico. Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide. Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by delivering a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business. Why is this role important to us: The Service Delivery Consultant roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are proactive and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients. As a Service Delivery Consultant:

• A motivated individual who is willing to work efficiently and able to assess incident’s priority to be able take adequate action with minimal guidance.
• Support and maintenance of SimCorp clients and to all aspects of service delivery around SCDaaS
• Take ownership of incidents and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Work across the Global Team to resolve issues and concerns for end-users in a timely and effective manner.
• Understands support tiers, SLA’s and OLA’s of incidents to be able to escalate complex issues to senior members of the team.
• Maintain a high degree of customer service for all support queries and adhere to all ITSM service management principles to provide solution and deploying standards of SCDaaS Services.
• Ability to recognize and act responsibly on situations, enabling escalations, as necessary.
• Actively seek advice and support from peers and seniors on more complex issues.
• Applies subject matter knowledge to solve common business issues by leveraging practices and procedures covered by precedents or defined policies.
• Comfortable working cross functionally on both routine and non-routine tasks
• Guide internal and external contacts on defined usage of SimCorp Dimension.
• Generate solutions and implement services that is standard to SCDaaS.
• Communicate effectively and keep knowledge base up to-date.
• Ability to work with customers on standard tasks and issues.
• Understand the overall nature of the business; recognize inter-dependencies between functions.
• Minimum 3 to 5 years of related technical work experience.

What you will be responsible for: Platform Stream Focus:

• Infrastructure and platforms experience (covers a range of technical acumen that includes virtualization, middleware application, interfaces, O/S, networking, and databases)
• Remote desktop
• Alerts monitoring
• System resource analysis (Memory, CPU, Capacity)
• AWS/Azure VDI’s
• Application Maintenance and Upgrades
• Command lines
• S/FTP
• Job scheduling and management using an enterprise scheduler (Understanding of Active Batch and other scheduling applications)
• Automation (Task scheduler, Powershell scripting)
• Understand mission-critical applications and HA environments (Load-balancing, Failover systems).
• Problem analysis and issue resolution of known systemic errors (Event Viewer, Log Analysis).

What we value: Technical:

• infrastructure and platforms experience (covers a range of technical understanding that includes virtualization, cloud (Azure), middleware application, interfaces, O/S, networking, and databases)
• Job scheduling and management using an enterprise scheduler.
• Automation

Operations:

• Experienced Service Support practitioner (Incident, Service Fulfilment, Change and Release, Problem, etc)
• Extensively used Service Desk applications and understand service workflow.
• Performed regular maintenance and update of multiple environments (version upgrades, patches, refresh, job scheduling)
• Experience with SimCorp Dimension or other large financial services software products highly beneficial
• Understand mission-critical applications and HA environments.
• Problem analysis and issue resolution of known systemic errors.
• Assess requirements; Identify services or products to improve operations.
• Participated in domain teams and contributed to operational maturity/knowledge creation.
• Experienced with cloud-based platform/infrastructure services.
• Experienced with ITIL and Service Desk solutions like RemedyForce, ServiceNow, or JIRA
• IT-based education (Bachelor or higher)
• ITIL v3/v4 certified preferred

Next Steps: Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being part of SimCorp but are not sure this role is a suitable role, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. By Joining our team, you will have the chance to: Become part of a thriving company comprising collaborative, curious, courageous, and capable employees Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, ensuring a truly inclusive and empowering environment **SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification, which was acquired in November 2023, underscores SimCorps commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.** **We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.** #LI-Hybrid