Customer Service Specialist

Requisition ID: 39455 Job Location(s): Manila, PH Job Description

The Customer Service Specialist is responsible for establishing and maintaining a profitable relationship with customers on behalf of the company by taking personal and complete responsibility for each customer account as assigned. Along with ensuring that all customers’ requirements and needs are completely met.

You and the team are responsible for supporting the company vision and mission! Therefore, extreme tact, sensitivity, and professionalism the fullest are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities for this position include but are not limited to the following:

• Customer Order Management (Process and track customer orders through shipping and transportation, including follow up with customers as required. In addition to this order must be processed in accordance with established procedures)
• Provide support for Sales, Tech Support or Fulfillment to the customer as required.
• Support sales and customers to identify customer needs and deliver the right technical solutions for maximizing the outcome of each opportunity.
• Communicate with customers regarding orders, pricing, transportation, outstanding invoices, etc.
• Answer calls and all customer communication in a timely, friendly, and thorough manner.
• Support Customer Service Colleagues / Team as needed to ensure team can meet yearly KPI’s and overall Customer Satisfaction.
• Provide various other customer service duties as requested by members of the Customer Service Department, Management, and the Company Executive Group

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills:

• Bachelor’s Degree/Diploma in Business or equivalent
• Minimum 1-2 years of relevant working experience in a customer service environment, with good exposure to matrix management, cross-functional collaboration, and people management skills
• Strong experienced SAP ERP user in a sales and distribution context
• Structured and process oriented
• Experience with Salesforce
• Strong understanding of supply chain
• High level of energy and ability to build relationships and trust across countries/cultures
• Self-motivated
• Strong communication skills

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.