Product Support Agent I

RealPage Philippines | Pasig | PH

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Product Support Agent I - RealPage Philippines below matches your qualifications. Good Luck: D

HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United…...

SUMMARY

HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth collaborating with major brands to meet consumer needs.
As a Product Support agent you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.

PRIMARY RESPONSIBILITIES

  • Full-time on phone support for HomeWiseDocs customers
  • Accurately document and record issues within Salesforce
  • Provide a high CSAT and first call resolution rate for client issues
  • Achieve or exceed minimum service level requirements set forth by management
  • Gain ‘Skills Certification’ in assigned product support areas
  • Perform administrative duties as required

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Associate or Bachelor Degree Preferred
  • 1-2 years Customer Service experience.
  • Ability to work accurately and with eye for detail.
  • Ability to multitask
  • Be able to talk to customer about our products as needed.
  • Proficient in PC applications, including Microsoft Office

Top 3 Qualification:

    • Great customer service skills required; minimum of 1 year providing high quality customer service
    • Strong technical and troubleshooting skills
    • Familiarity with basic office productivity software

COMPETENCIES

CUSTOMER FOCUS

    • Seeks to understand customers
    • Identifies customer services issues
    • Creates customer-focused practices
    • Assures customer satisfaction

ANALYTICAL THINKING

    • Identifies many possible causes for a problem
    • Carefully weighs the priority of things to be done
    • Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail

ADAPTABILTY

    • Looks for ways to make changes work rather than only identifying why change will not work.
    • Adapts to change quickly and easily

Information :

  • Company : RealPage Philippines
  • Position : Product Support Agent I
  • Location : Pasig
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Product Support Agent I job info - RealPage Philippines Pasig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Product Support Agent I job info - RealPage Philippines Pasig in 12-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 12-06-2024

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