Process Associate

Genpact | Muntinlupa | PH

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Calling customers of a highly reputable U.S. based financial institution to remind them of their equipment/transportation lease / loans past due payments and…...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care!
Calling customers of a highly reputable U.S. based financial institution to remind them of their equipment/transportation lease / loans past due payments and providing exceptional customer experience while collecting promise payment arrangements. Collections Associate would also be responsible to have and develop qualities like tact and assertion to collect on late payments. A highly capable training team will be providing the product and collections procedures and governance training to be accomplished on the first 4 weeks of employment. Upon completion and deployment to the operations team, individual performance will be evaluated monthly based on collector and collections success measures such as number of customer contacts generated and promise payment arrangements obtained and converted to actual payments
Responsibilities
  • Inbound/Outbound calls to Transport Finance Truck Owners, Accts payable, Finance Manager to collect Past Due’s.
  • Call on past due accounts and collect Misc. fees (late fees, taxes etc.)
  • Document all collection contact notes in the Collection Access Tools/platform for future reference
  • Maintain compliance, TCPA, all process in accordance to QA Evaluation SOP
  • Meet or exceed set production goals
Qualifications we seek in you!
Minimum Qualifications / Skills
Experience in consumer collections/customer service roles
  • Banking domain expertise
  • GED/College graduate
  • Excellent communication skills with strong proficiency in English language
Preferred Qualifications/ Skills
  • Good/Excellent Phone Skills and Etiquette
  • Calmness under pressure
  • Shows behavior of dealing with issues in an organized and methodical approach
  • Good negotiation and analytical skills
  • Administrative and basic computer skills
  • Ability to work with MS Word, Excel, and Access
  • Ability to Multi-task
  • Detail Oriented
  • High level of professionalism
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.


JobProcess Associate

Primary LocationPhilippines-Muntinlupa City

ScheduleFull-time

Education LevelNone

Job PostingJun 28, 2024, 2:57:27 PM

Unposting DateJul 4, 2024, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time


Information :

  • Company : Genpact
  • Position : Process Associate
  • Location : Muntinlupa
  • Country : PH

How to Submit an Application:

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Post Date : 29-06-2024

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