Assistant Vice President, Healthcare Operations
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This role is responsible for the execution of the assigned line of business, ensuring all the delivery operations meet customer and organizational needs....
Inviting applications for the role of Assistant Vice President, Healthcare Operations This role is responsible for the execution of the assigned line of business, ensuring all the delivery operations meet customer and organizational needs. This position provides leadership and management to assigned Healthcare clients staff and actively gives operational targets as well as business decisions and will have a tactical approach to Customer Care, People Management, Quality Management, Workplace Planning, Mentoring, Development and Training.
Responsibilities
- Lead delivery of assigned Operations team to achieve/exceed P&L expectations.
- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
- Lead knowledge design, implementation & support for complex domain. Monitor & review solution implementation process in a reciprocal manner.
- Bring industry knowledge, extraordinary consulting capabilities, innovation, and groundbreaking technology to our clients for their healthcare operations
- Collaborate for new deal process including solutioning, pricing, due diligence, transition, and stabilization.
- Be responsible for the way in implementing new technologies in operations and display executive presence.
- Be a senior partner concern point for resolving customer & internal issues.
- Maintain & grow excellent customer relations – focus on improving NPS.
- Partner with the client, operations, digital and analytics team to define and deliver our key projects
Qualifications we seek in you! Minimum Qualifications
- Graduate from a reputable university.
- Prior Experience in contact center operations, healthcare domain / industry
- Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations
- Experience demonstrating Digital and Analytics to drive the service line
- Possesses excellent social communications, team building and leadership skills with the ability to communicate Genpact’ s vision and motivate others to share the passion and culture
- Outstanding negotiation, interpersonal, verbal, and written communication skills.
- Measurable experience in leading and growing profitable voice contact center operations and BPO services.
- Subject matter authority contacts center operations in various industries, such as banking, insurance, healthcare, technology, retail etc.
- Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
- Analytical problem-solving skills with an outstanding attention to detail.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
JobAssistant Vice President
Primary LocationPhilippines-Balanga City
Education LevelBachelors / Graduation / Equivalent
Job PostingApr 17, 2024, 6:24:40 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
Information :
- Company : Genpact
- Position : Assistant Vice President, Healthcare Operations
- Location : Balanga City
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Assistant Vice President, Healthcare Operations job info - Genpact Balanga City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Assistant Vice President, Healthcare Operations job info - Genpact Balanga City in 17-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 17-04-2024
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