Insight Analyst

William Hill | Manila | PH

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Insight Analyst - William Hill below matches your qualifications. Good Luck: D

This role is tasked to develop and maintain analytics categories. Provide report/analysis of contact volumes and customer experience....

Your role in the team

This role is tasked to develop and maintain analytics categories. Provide report/analysis of contact volumes and customer experience.

Be the one to make it happen!


If youre a team player whos passionate about analytic approach, ability to identify root cause, trends, and themes then youre exactly the one, we need. Weve prepared exciting compensation package for you!

Analytics Category Creation and Maintenance
  • Develop and establish analytics categories to organize and classify data effectively.
  • Ensure thorough documentation of analytics categories, including definitions, criteria, and usage guidelines.
  • Conduct regular tests and validation checks to ensure the accuracy and reliability of analytics categories.

Data Interpretation and Reports Generation

  • Generate reports and provide feedback to management on contact trends, performance metrics, and areas of improvement.
  • Analyze data to identify trends, patterns, and insights.
  • Analyze advisors incidents and provide actionable feedback to the operations team for coaching and improvement.
  • Identify and report any system issues or anomalies affecting data accuracy or integrity.

Create Actionable Business Insights

  • Translate complex data into visuals and presentations
  • Develop comprehensive insight analysis and reports to support the direct manager and wider CI stakeholders in understanding business performance and opportunities for improvement.

You will need:

  • To be an experienced user of Analytics toolkits as well as Microsoft products such as Office365 / Excel / PP / Word
  • To be able to quickly upskill on the services being offered and the processes as well as proficiency in tools navigation
  • Have an analytic approach and be detail orientated, able to identify root cause, trends, and themes
  • Be an excellent communicator (English) across all levels with collaborative and inclusive approach
  • Fluent English verbal and written communication skills
  • Prime language – proficiency in language of the respective market is an advantage
  • Excellent language skills in both their primary language and English language, multiple customer languages would be preferable
  • Ability to multi-task and deliver on assigned tasks and responsibilities, able to manage your time in an efficient way
  • To be flexible and adaptable to change in schedule shifting, tasking needs, etc.
  • Thrive in a fast paced environment
  • Be proactive

Information :

  • Company : William Hill
  • Position : Insight Analyst
  • Location : Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Insight Analyst job info - William Hill Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Insight Analyst job info - William Hill Manila in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 25-04-2024

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