Tier 1 NOC Analyst (Night Shift - Hybrid)
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Tier 1 NOC Analyst (Night Shift - Hybrid) - Comcast Corporation below matches your qualifications. Good Luck: D
Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the XOC....
Job Summary
Job Description
Core Responsibilities
- Provides escalation support to CMTS and router alarm troubleshooting.
- Supports escalation of tru2way connectivity issues with DSG tunnel monitoring and break fix.
- Troubleshoots IP Multicast issues. Provides source and destination IP information to next level engineering.
- Supports all daily audit reports and closes gaps as needed, including but not limited to the following: CMTS check, IPv6 daily report and CMTS operation audits.
- Supports all IP scope additions and reclaims.
- Troubleshoots Terminal Server issues.
- Supports the implementation of all CMTS code upgrades.
- Reviews all CMTS configurations to support Non DHCP \ DHCP node move requests from the CMTS Engineering teams.
- Supports the implementation of all configuration changes needed to support CMTS frequency, modulation, channel bonding and associated change requests.
- Implements all configurations for VOD NSGs.
- Troubleshoots all VOD pump and back office issues.
- Reviews all RMAs for all vendors and platforms for accuracy and proper routing.
- Supports the first responders to linear video issues and re-grooms channels as needed.
- Provides APEX first response troubleshooting.
- Supports the coordination and scheduling of all code upgrades on DM6400/CAP1000, APEX/SEM and Tandberg platforms.
- Ensures that network failures are restored in a timely manner.
- Participates in the review of catastrophic failures and provides feedback to prevent future occurrences.
- Escalates unresolved network issues to Engineering.
- Assists in the development and on-going training of XOC Technicians.
- Provides technical support during the rollout of new services and trains on new feature and technologies as required.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do whats right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelors Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Information :
- Company : Comcast Corporation
- Position : Tier 1 NOC Analyst (Night Shift - Hybrid)
- Location : Mandaluyong
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Tier 1 NOC Analyst (Night Shift - Hybrid) job info - Comcast Corporation Mandaluyong above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Tier 1 NOC Analyst (Night Shift - Hybrid) job info - Comcast Corporation Mandaluyong in 22-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 22-05-2024
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