Process Manager II

JOB DESCRIPTION

Join the Data & Analytics (D&A) Centralized Controls team as a Process Manager II, you will be responsible for ensuring controls are designed properly and function effectively to mitigate business process risk. This position’s primary focus is to perform quality checks (QC) to ensure required documentation and approvals are present to ensure compliance with procedures.

Job Responsibilities:

• Executes mitigation/control testing with a high degree of quality and accurate results – QC
• Evaluates operations functions’ performance vs. requirements for compliance to Firmwide policy & Data & Analytics procedures.
• Identifies and communicates recommendations for business process risk mitigation and control improvement.
• Tracks analyst’s adherence to procedures and provide coaching/training to ensure consistency and accuracy.
• Communicates testing results clearly to business partners and control support teams.
• Documents findings, keep detailed records, recommending further review and provide support for further investigations.

Required Qualifications, Skills and Capabilities

• Strong analytical and quantitative abilities; Demonstrated ability to investigate and solve complex problems.
• Must be detailed, deadline oriented, and able to balance multiple projects simultaneously; Flexible and adaptable in response to changing demands.
• Demonstrated ability to communicate written and verbal to varied audiences and to work with cross-functional teams.

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.