Employee Relations Analyst I

As an Employee Relations Analyst, you will play a crucial role in providing Employee Relations (ER) support to HR Business Partners (HRBPs), people leaders, and team members. You will be responsible for assisting in administering employment policies and practices, researching and/or investigating employee concerns, and making recommendations that effectively promote positive employee relations. You will assist in conducting workplace investigations while ensuring consistent interpretation and application of laws, policies, and procedures. Additionally, you assist in recommending effective solutions for addressing workplace issues and corrective action in accordance with personnel policy and applicable laws, in relation to Performance Management, among all other ER processes. You will perform required tasks and initiatives following the guidelines and procedures established while maintaining appropriate documentation and records for Employee Relation cases. You will deliver service in a professional and efficient manner, provide prompt assistance while managing expectations to achieve high levels of customer satisfaction, assist and/or lead ER projects that seek to establish standard reporting as well as continuous improvement to the employee relations process. Accountabilities:

• Investigation – Works with the Employee Relations Advisor. Develops case management and/or investigation plan for each case. Assigns proper resources; identifies witnesses and key individuals; determines method, order and timing of interviews, evidence to gather; maintains contact with reporter. Conducts investigations, as appropriate, gathers evidence and facts; handles evidence in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, recommends the action(s) to be taken to appropriately resolve the case.
• Assists People Managers with ER issues by listening to concerns, managing expectations, and handling the case in a sensitive manner.
• Consults with and advises people managers regarding workplace issues and recommends appropriate actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with ER Advisors, Employment Counsels, and Compliance on guidance as appropriate, in addressing cases that may result in potential legal action.
• Assists people managers as needed in preparing corrective action documents and performance improvement plans and preparing for employee conversations. Notifies manager of process and timeline based on the recommended actions. Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed between the manager and the stakeholder.
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) /or team.
• Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws within the assigned jurisdiction. Responsible for cases from intake through research, investigation, tracking, documentation, resolution and analysis of trends.
• Assesses if Employee Relations issue requires investigation and escalation to appropriate ER Advisors or Employee Relations Manager for ER consultation, Compliance or further investigation, if necessary.
• Maintains records of Human Resource Employee Relations in regard to discipline, grievances and settlement and progression.
• Other duties as assigned.

The following should give you an idea of what you will be doing in your new role, the types of engagement in which you will involve & how you will be spending your time.

• Assist in Performance improvement plan tracking/checking by ensuring that they are properly tracked using the Employee Relations tool and setting up calls as necessary.
• Assist in conducting workplace investigations by preparing an investigation plan, interview questions, interview notes, and closeout memos.
• Scheduling intake, interview, and consultation calls for employees involved in the Employee Relations process
• Ensure that process documentation is up-to-date when changes are made.
• Track and monitor shared mailboxes for all locations supported and escalating issues received.
• Working with location counterparts in Employee Relations projects, especially for continuous improvement.
• Respond to endorsed escalation within 24 hours
• Update of Case/ER Tracker
• And other critical items that may be assigned by ER Leadership

Requirements:

• Bachelors Degree in Human Resources/Psychology
• Willing to work night shift since the role will be supporting our US operations
• Good interpersonal skills
• Fresh graduates are welcome but must be backed with good academic track record
• Related experience to the role is an advantage
• Experience as a transcriptionist is a plus

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy .