Process Expert

Maersk | Manila | PH

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Owns and manages the customer experience. Has responsibility for end-to-. End customer experience within the assigned scope in SCM, in compliance....

Owns and manages the customer experience. Has responsibility for end-to-
end customer experience within the assigned scope in SCM, in compliance
with relevant company procedures and agreements with customer.
  • To deliver customer service in line with the Maersk brand, customer value proposition and guiding principles
  • To execute the various export and import customer service processes as per global design
  • Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns
  • Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel
  • Propose and support initiatives for continuous improvement of Customer Service processes
  • Attend to export- or import-specific processes as assigned in the team, namely:
Import Specific Processes:
  • Complete import process, complying with SLAs and global process design
  • Execute pre-arrival and import manifest process
  • Facilitate completion of documentation process, closing of open export tasks
  • Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
  • Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Export Specific Processes:
  • Complete booking process, complying with SLAs and global process design
  • Conduct Vessel reconciliation and manifest process as per process design
  • Facilitate completion of documentation and invoicing process
  • Support with proactive activities that facilitate documentation and cargo release
  • Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Required education and work experience:
  • Graduate of any Bachelors degree preferably logistics/customs administration
  • Shipping, forwarding, supply chain operations of at least 2 years
  • One (1) year customer service transactions/processes and dealing with direct customers
  • One (1) year coordinating with shipper, warehouse, carriers, and end customers
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Information :

  • Company : Maersk
  • Position : Process Expert
  • Location : Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Process Expert job info - Maersk Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Process Expert job info - Maersk Manila in 17-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 17-05-2024

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