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F490 Customer Service Agent

LTVplus | Batangas City | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the LTVplus with the position of F490 Customer Service Agent - LTVplus which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information F490 Customer Service Agent - LTVplus below matches your qualifications. Good Luck: D

The customer service agent is responsible for helping customers with questions or concerns regarding event details and purchased items (tickets, VIP packages,…...

Description
The customer service agent is responsible for helping customers with questions or concerns regarding event details and purchased items (tickets, VIP packages, merchandise). They provide professional, timely, and accurate responses to customers via email and chat.

Requirements
Ability to quickly and efficiently answer customer queries with confidence and as accurately as possible
Superb Written Communication Skills
Competent and have good comprehension skills
Attention to detail
Can work with minimal supervision

Responsibilities
Refund Requests:
  • Process refund requests promptly and accurately according to company policies and procedures.
  • Verify customer details and transaction information to validate refund eligibility.
  • Communicate refund status and expected timelines clearly to customers.
Change of Time and Date:
  • Assist customers in modifying their booking details, such as changing event dates or times.
  • Coordinate with relevant departments to accommodate requested changes whenever possible.
  • Provide alternatives and options to customers when necessary.
Late Entry Assistance:
  • Handle inquiries from customers regarding late entry to events or activities.
  • Advise customers on late entry policies and procedures.
  • Liaise with onsite staff or event organizers to facilitate smooth late entry for customers.
Ticket Copy Requests:
  • Fulfill customer requests for copies of their tickets or booking confirmations.
  • Retrieve and resend ticket copies via email or chat as per customer preferences.
  • Ensure the security and confidentiality of customer information during the process.
VIP Ticket Support:
  • Provide specialized assistance to customers holding VIP tickets or premium packages.
  • Address VIP-specific inquiries, such as exclusive amenities, seating arrangements, or access privileges.
  • Coordinate with VIP services or event organizers to meet VIP customers expectations.
Dispute Resolution:
  • Handle customer disputes and complaints professionally and courteously.
  • Investigate the root cause of disputes and gather relevant information from customers.
  • Work towards fair and amicable resolutions while upholding company policies and protecting customer interests.

Working conditions
HOOP: 8:00 am - 5:00 pm EST; can be tapped for weekend coverage
Employment type

Full Time

Department

Customer Success

Location

Philippines/Batangas/Batangas City


Information :

  • Company : LTVplus
  • Position : F490 Customer Service Agent
  • Location : Batangas City
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the F490 Customer Service Agent job info - LTVplus Batangas City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies F490 Customer Service Agent job info - LTVplus Batangas City in 24-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 24-04-2024

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