FRONT OFFICE RECEPTIONIST

Created on: 20/04/2024

TAGUIG CITY, PHILIPPINES

Key Responsibilities:

• Reception Duties:

  • Greet and welcome visitors with a professional and friendly demeanor.
  • Answer and route incoming calls promptly and efficiently.
  • Manage the reception area, ensuring a neat and organized appearance.
  • Notify appropriate personnel of visitor arrivals.

• Customer Service:

  • Provide excellent customer service to all guests, clients, and employees.
  • Assist visitors with inquiries and direct them to the appropriate individuals or departments.
  • Handle and resolve customer complaints or issues in a courteous and efficient manner.

• Administrative Support:

  • Perform general clerical duties such as photocopying, scanning, faxing, and filing.
  • Manage and distribute incoming and outgoing mail.
  • Maintain office supplies and order as needed.

• Scheduling and Appointments:

  • Schedule appointments and maintain calendars for meeting rooms.
  • Coordinate and confirm appointments for executives and staff.

• Security and Access Control:

  • Monitor and control access to the premises.
  • Issue visitor badges and maintain visitor logs.
  • Follow security protocols to ensure the safety of the office environment.

• Communication:

  • Relay messages and information accurately to the appropriate parties.
  • Communicate effectively with staff and management regarding visitor arrivals and other important matters.

Qualifications:

• Graduate of any Bachelor Degree.
• Proven experience as a receptionist or in a similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment, including multi-line phone systems.
• Familiarity with basic office software (e.g., MS Office Suite).
• Professional appearance and demeanor.