Manager, IT Business Solutions Delivery

General information Country Philippines City Manila Job ID 39823 Department Information Technology Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Position Summary Manage the team responsible for supporting Infor’s application portfolio of services (Finance and HR, Sales and Marketing, Services and Partners, Reporting and Data Warehouse). Support an efficient and effective delivery of services for all applications in each application service.
The application support manager is also responsible for providing people, project, operational, and business leadership within Infor’s Cloud Technology and Operations organization.
Key Responsibilities

• The application support manager is involved in the hiring, development, performance evaluation, and overall people management for his/her specific line of service.
• He/she is responsible for driving the efficiency and effectiveness of the support processes within his line of service, which also include the collaboration with other support and business teams within Infor.
• He/she arranges, assigns, adjusts, and monitors shifts to ensure appropriate support coverage
• He/she ensures the consistent design of appropriate services, technology, processes, and metrics to meet current and evolving business outcomes and requirements
• He/she undertakes any other duties of a similar level and responsibility as may be required from time to time.

Key Requirements/Experience

• Bachelor’s Degree in Computer Science or related field and/or equivalent experience
• 8+ years of previous application support
• Strong analytical skills.
• Ability to consistently perform in a high pressure, deadline oriented global environment.
• Good organizational skills.
• Clear communication skills in both verbal and written/electronic mode.
• Familiar with basic function of Sales and Marketing, Reporting, CRM, Support, Professional Service, HR or Financial applications.

Preferred Qualifications:

• 5 or more years application and/or business process experience.
• Proven software application troubleshooting skills.
• Knowledge of SQL (Microsoft/Oracle/DB2)
• Background in functional business area
• Familiar with basic function of Sales and Marketing, Reporting, CRM, Support, Professional Service, HR or Financial applications.
• Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.
• Strong and keen focus on operational performance metrics and trend analysis
• Ability to write a script from scratch and ability to understand existing scripts by looking at them.
• Scrum/Agile Methodology experience is a plus

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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