Specialist Training and Communications

Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as a Specialist, Training and Communications , you will become a member of the IT Training team to schedule and conduct training and technical assistance on Microsoft Office 365 and related Productivity tools to Copeland employees via classroom training and instructor-led virtual training.

In this capacity, you establish and maintain positive relationships with business unit leaders to promote training opportunities. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities!

As a Specialist, Training and Communications, you will:

• Create, customize, and maintain instructional materials for training topics and sessions.
• Deliver training on Microsoft 365 and demands for other business tools (e.g., Oracle Basics).
• Research the best processes for the use of Microsoft 365 tools.
• Collaborate with fellow employees on standard processes for training.
• Schedule and maintain Oracle Taleo with new training opportunities for both team and self.
• Administer post-training surveys, capture qualitative and quantitative metrics for training delivery, and continually improve the training experience and track metrics.
Collaborate with the HR Department during the onboarding of new employees as IT department contact and consult with new hires on the use of Productivity tools.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

Required Education, Experience, & Skills

• Bachelor’s degree in Computer Science or IT-related field.
• 1-3 years of relevant work experience or equivalent combination of education and experience.
• Experience with delivering Microsoft training to corporate employees.
• Experience delivering customer training programs to individuals and groups of users.
• Ability to identify and assist in troubleshooting user-defined problems.
• Proficiency with the current version of the Windows operating system and Microsoft Office 365.
• Familiarity with Workday Learning is a plus.

#LI-Hybrid

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.