SPL Call Center Agent

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Job Description:

Position Summary: The Customer Service Rep is responsible for supporting all order management (SPLUS) in APAC. Main job is to process all orders and dispatch them to all APAC UPS warehouses for delivery to end consignee. This also includes Return shipment or Defective parts from customers, documentation process and updating proof of delivery to the system and to customers.

Specific Task

• Main responsibility is dispatching orders with the correct deadline time, parts in reserved status and alerting the concern warehouse.
• Taking manual and live orders. Responsible for taking orders either via phone or email, Info will be transferred to RTM for dispatch.
• Creating Commercial Invoice for international shipments.
• Answer inbound and outbound calls as well as assist customers who have specific inquiries on their orders
• Responsible in maintaining the On time performance report.
• Responsible for any amendment on orders (i.e. Delivery address, contact details, deadline) to meet the target SLA
• Will have some specific task to the Call Center like specialization of accounts/customers or added reporting modules.

Requirements & Qualifications:

• College Level
• Microsoft office savvy (word, excel, PPT)
• Reliable
• Shows Initiative
• Works Well with Others
• Good Attitude
• Fast Learner
• Attention to detail and accuracy
• Hardworking
• Flexible when it comes to shifting schedule

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.