Customer Experience Data Process Specialist - Davao City

Customer Experience Data Process Specialist for Awesome CX by Transcom- Davao City

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Experience Data Process Specialist for our Awesome CX by Transcom Davaosite. This role will focus on managing returns, communication, and order-related activities for different regions and stakeholders. Your tasks are critical to ensuring efficient processing, accurate record-keeping, and timely resolution of issues related to orders and returns.

Join our Awesome CX by Transcom Family as a Customer Experience Data Process Specialist

GE report

● Reviewing report sent by GE- referencing any orders canceled by GE EU and UK labels

● Create & Request labels with the warehouse via email and forward to the appropriate CSR.

Store emails

● Assist with confirming with stores if online orders returned to stores can be refunded on

their end.

Buying emails / PR emails

● Emails forwarded from buying/PR, need to confirm if these emails were already handled

in Kustomer. If so we can disregard, if not, start new thread in Kustomer.

US returns

● Process any exceptions in Narvar. Communicate with the HQ team.

● Manually process and log GE returns in the GE portal

EU returns

● Manually process and log returns in Shopify

UK returns

● Manually process and log returns in the Associate App (phone) and GE.

Daily returns report

● Report on the status of returns that day and what is outstanding

Pull CM’s

Opening tickets with GE in support portal

● Connect via email with GE to find additional support and resolution to any CS specific

needs & lt;- we should put an example or two here? Responsible for maintaining that

conversation and sending the resolution to the customer or appropriate CSR

Answering GE emails such as chargebacks

● Confirm with GE that we are reaching out to the customer for correspondence. Reach

out to customer via Kustomer to confirm chargeback information.

Assists operations with CM adjustments if needed

Return verifications with Chelsea / UK stores

● Separate email thread with Chelsea store to verify returns that have been sent to their

store that need processing. If return is not on log or delayed, we will reach out to the

store directly in this thread. We want to avoid the store getting multiple emails from

CSRs regarding returns.

What we are looking for:

To be successful in this role you must…

• Competence in using Microsoft Office applications (Excel, Word, Outlook) for generating reports, managing emails, and data analysis.
• Familiarity with specific software platforms mentioned in the job description (e.g., Narvar, Shopify) would be advantageous.
• Strong written and verbal communication skills are essential for effectively liaising with internal teams, external stakeholders (like stores and GE), and customers.
• Previous experience in customer support, operations, or a related field, particularly within the retail, e-commerce, or logistics sectors, is highly valued.
• Experience with order management systems, customer relationship management (CRM) software (e.g., Kustomer), and e-commerce platforms (e.g., Shopify) is advantageous.
• Familiarity with return processes and logistics management would also be beneficial.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! Weve got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyones face!

Job Type: Full-time

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary